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Texas Roadhouse

Service Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Parental leave
short-term disability
long-term disability
Life insurance
accident insurance
critical illness insurance
Identity Theft Protection
Employee assistance program
401(k) retirement plan
flexible spending accounts
tuition reimbursements
profit-sharing program
holiday bonus

Job Description

Texas Roadhouse is a renowned American restaurant chain known for its commitment to delivering legendary food and legendary service. Founded with a vision to be a people-first company that just happens to serve some of the best steaks in the industry, Texas Roadhouse has cultivated a culture where employees are valued and customers are treated like family. The company is dedicated to creating an inviting atmosphere where guests can enjoy a memorable dining experience coupled with exceptional hospitality. The restaurant prides itself on its scratch-made food quality, lively environment, and a team-centered approach that empowers employees to grow and succeed... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum of 2 years of experience in restaurant management or a related field
  • ability to work flexible hours including nights, weekends, and holidays
  • must be 21 years of age or older to comply with liquor service regulations
  • physical ability to stand for extended periods and perform job duties
  • reliable transportation to commute to the restaurant
  • strong organizational and multitasking skills
  • ability to pass background checks

Job Qualifications

  • Previous management experience in a hospitality or restaurant environment
  • strong leadership and team-building skills
  • excellent communication and interpersonal abilities
  • knowledge of food safety and liquor laws
  • ability to manage and motivate a team
  • experience with scheduling and employee performance management
  • commitment to delivering exceptional customer service
  • problem-solving and conflict resolution skills

Job Duties

  • Driving sales, steps of service, and guest satisfaction
  • enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests
  • providing or directing all Front of House training
  • managing performance of Front of House employees including evaluations, coaching, and discipline
  • managing liquor orders and controlling liquor costs
  • enforcing applicable liquor laws and Responsible Alcohol Service guidelines
  • assisting with development of key employees including daily feedback during one-on-ones
  • reviewing applications, interviewing, and hiring or recommending hiring of Front of House employees
  • directing work including setting hours, schedules, and assigning tasks
  • creating a fun, safe environment by following core values, operational goals, and implementing contests and incentives
  • understanding, managing, and practicing safe food handling procedures

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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