Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,700.00 - $69,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Thompson Hospitality is the largest minority-owned food service management company in the United States. Founded in 1992, this company specializes in providing high-quality dining, hospitality, and facilities services across various sectors including college and university campuses, corporate dining, healthcare, and cultural institutions nationwide. Committed to culinary excellence, exceptional service, and creating inclusive environments, Thompson Hospitality prides itself on delivering memorable dining experiences while investing continually in the professional growth and success of its team members. The company believes that food brings people together and uses this philosophy to foster community, connection, and satisfaction in every dining setting it manages.
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Job Requirements
- High school diploma or equivalent
- Previous experience in food service or hospitality management preferred
- Strong leadership and communication skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Knowledge of food safety and sanitation standards
- Ability to handle multiple tasks in a fast-paced environment
- Commitment to providing excellent customer service
Job Qualifications
- Ability to stand and walk for extended periods (up to 8-10 hours per day)
- Ability to lift, carry, push, or pull up to 40 pounds (e.g., food trays, beverage containers, catering equipment)
- Frequent bending, stooping, reaching, and kneeling during service and event setup/breakdown
- Ability to navigate multiple campus locations, including stairs and outdoor areas
- Manual dexterity to operate catering equipment, kitchen tools, and digital systems (POS, tablets, etc.)
- Ability to taste and smell food and beverages for quality assurance
- Comfortable working in environments with varying temperatures (kitchens, outdoor events, transport vehicles)
- Visual and auditory acuity to monitor service quality and communicate effectively with staff and guests
Job Duties
- Lead and maintain high standards of customer service across all dining locations and events
- Supervise, train, schedule, and evaluate service staff, promoting teamwork, professionalism, and accountability
- Ensure compliance with service policies, procedures, and quality standards
- Monitor service flow and dining operations to ensure efficiency and guest satisfaction
- Address guest questions, concerns, and complaints promptly and professionally, using strong problem-solving and conflict-resolution skills
- Collaborate with culinary and procurement teams to manage service-related inventory, ensuring adequate supply levels and minimizing waste
- Support special events, catering functions, and peak service periods as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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