Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Flexible Schedule
Job Description
The hiring organization is a distinguished establishment specializing in the hospitality and fine dining sector, known for its commitment to exceptional guest experiences and meticulous service standards. As a prominent player in the upscale restaurant and hotel industry, the company prides itself on its values-driven culture and dedication to fostering a workplace where teamwork, guest satisfaction, and operational excellence are paramount. This establishment operates with a clear mission to delight every guest, empower its team members, and sustain a profitable business model, all while maintaining outstanding standards of service and hospitality.
The position of Service Manager is a critical le... Show More
The position of Service Manager is a critical le... Show More
Job Requirements
- Must have education in hospitality or equivalent experience
- minimum 1-2 years managing experience in fine dining or upscale hotel
- strong verbal and non-verbal communication skills
- ability to multitask under pressure
- strong self-management and accountability
- responsible for confidential information
- values-based decision making
- detail-oriented and organized
- professional appearance
- excellent interpersonal skills
- adaptable and flexible in a dynamic environment
- proficiency with Canva
- ability to stand and walk for long periods during events
- ability to lift up to 25 pounds
- availability to work variable hours supporting events
Job Qualifications
- Education in hospitality field and/or 1-2 years experience managing in a fine dining restaurant or upscale hotel
- must have strong communication skills, verbal and non-verbal
- demonstrate ability to multitask and handle a large volume of incoming inquiries, calls, and needs
- work with purpose and a sense of urgency
- able to self-manage priorities and demonstrates self-accountability
- empowered, takes responsibility
- manages confidential information with discretion
- always takes a values-based approach to decision making and growth
- organized and detail-oriented with the ability to keep many stakeholders informed
- a polished, personable and professional appearance and attire whenever on-site
- ability to build relationships with guests and team members at all levels of the organization
- adaptive organizational skills and the ability to change plans to meet new circumstances
- able to use Canva and make updates to materials
Job Duties
- Demonstrates self-awareness and self-management in order to be a great leader and teammate
- leads with a positive and productive mindset, influencing and coaching each team toward our service standards, goals and objectives on each shift
- expert and utmost authority on what is expected of the frontline staff and able and willing to hold the line
- uses their resources to bring clarity and resolution to any situation presented
- passionate and consciously aware of what it takes to set the tone and maintain the tempo for an impeccable shift
- highly engaged in service, present and connecting with guests and the team equally to ensure we're meeting our mission
- an expert on the steps of service and keenly watching every table and guest face to know how their experience is going and able to intervene with hospitality to ensure excellent service every time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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