Job Overview
Compensation
Type:
Salary
Rate:
Range $47,000.00 - $72,800.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Job Description
This job opportunity is offered by a reputable automotive service department that prides itself on delivering exceptional customer experiences and maintaining operational excellence. The company is established in the automotive service industry, known for high standards and a commitment to quality service. This role is an integral part of the service team, focusing on managing customer interactions and ensuring smooth day-to-day operations within the service department. The employment type is full-time, designed for individuals passionate about automotive services and who thrive in dynamic, customer-facing environments. The salary for this position is competitive and aligned with industry standards, reflecting the importance... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in automotive service department or related field
- Strong leadership skills
- Excellent communication and customer service skills
- Ability to stand and walk for prolonged periods
- Proficiency in computer systems related to service department
Job Qualifications
- Proven experience in automotive service department or a related role
- Strong leadership and interpersonal skills
- Excellent customer service and communication abilities
- In-depth knowledge of automotive service processes and industry best practices
- Ability to use department computer systems and train others
Job Duties
- Managing porter/valet interaction with customers and scheduling of each porter/greeter
- Coaching adviser on customer experience in real time
- Use the core competency score sheets and evaluate each writer a minimum of 2 times a week
- Email the results by Friday, 5:00 pm, to GM, SM and corporate associates
- Act as a backup service salesperson in the absence of the service advisors
- Spend the first 2 hours of every day in the drive orchestrating the team
- Maintain the security of all administrative materials and work areas
- Upsell support for advisers (closing sales using the turnover process)
- Turnover of the customer, by name, to the advisers
- Manage the repeat repair process
- Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers
- Become trained and the champion in the use of the department’s computer system(s) and be proficient enough to train other service associates
- Including RR multi-Point tool
- Maintain a professional appearance including a standard uniform with proper identification
- Keep the reception area clean and organized
- Assist in any special assignments as designated by Service Manager
- 10 - 5 - First - Last “my pleasure” customer contact process
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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