Service Host

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $19.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

The hiring company is a reputable gaming and entertainment establishment known for delivering exceptional guest experiences and operating within the competitive casino industry. Focused on maintaining a welcoming and high-quality environment, the company prides itself on a culture that emphasizes customer satisfaction, professionalism, and compliance with all regulatory standards. As a leader in the gaming industry, it offers a dynamic work environment that blends fast-paced customer interaction with the need for accuracy, security, and adherence to relevant gaming laws and policies. The establishment provides opportunities for career growth while promoting teamwork and respect among all employees and guests.
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Job Requirements

At least 21 years of age
High school diploma or equivalent preferred
Obtain and maintain NV Gaming work card
Ability to occasionally lift and/or carry up to 20 lbs at floor, knee, and/or waist levels
Ability to frequently bend, reach, twist, squat, kneel, sit, stand, and walk
Able to use hearing and vision constantly and distinguish between shades of color
Ability to use tools or equipment requiring high dexterity
Verify right to work in the United States

Job Qualifications

Previous experience in a customer service industry
Knowledge of basic math skills and ability to handle currency and coin
Experience working professionally with other department personnel, co-workers and management
Proven experience providing high level of guest service
Pleasant personality, team-oriented, and enjoys working with and assisting people
Basic computer skills
At least 21 years of age
High school diploma or equivalent preferred
Ability to apply common sense reasoning to variety of situations
Obtain and maintain all work cards as required by the company
Verify right to work in the United States

Job Duties

Ensure that all guests are greeted and feel welcome as they enter the store and are given responsive and courteous service at all times
Remain up to date with monthly marketing promotions
Ensure that all cash drawers and safes are counted properly and all cash is accounted for before each shift
Follow the company's "Line of Sight" standard in all stores
Maintain a comprehensive understanding of the company's rewards program and inform guests of all benefits associated with the rewards program
Navigate and use the GMS system
Inform supervisor of all gaming machine maintenance issues
Follow company comp policy for all snacks and beverages
Maintain a positive attitude toward work and interfaces with guests in a congenial and polite manner
Address stressful situations with guests, business contacts and third parties with dignity and politeness
Maintain a complete understanding and adhere to the company's policies, procedures, standards, specifications, guidelines and training programs
Arrive to work on time and use the proper clock in procedures
Maintain a professional, neat and well-groomed appearance by following the uniform standard guidelines
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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