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Service Express Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
wellness programs
Equal opportunity employer

Job Description

The Westin Galleria Houston is a distinguished hotel located at 5060 West Alabama, Houston, Texas. Part of Marriott International's prestigious portfolio, The Westin Galleria offers a refined and welcoming environment to travelers seeking comfort, quality service, and an enhanced wellness experience. As a full-service hotel, it provides guests with upscale amenities, thoughtful accommodations, and a commitment to fostering a sense of well-being throughout their stay. This location emphasizes guest satisfaction by offering an experience that goes beyond the standard lodging, focusing on health, vitality, and personalized service in line with The Westin brand's global mission.

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Job Requirements

  • high school diploma or equivalent
  • no prior related work experience required
  • no supervisory experience required
  • availability to work full time
  • ability to perform physical tasks like standing, walking, and lifting items up to 10 pounds
  • commitment to maintaining professional appearance
  • adherence to company guidelines and procedures

Job Qualifications

  • high school diploma or equivalent
  • strong communication and interpersonal skills
  • ability to multitask in a fast-paced environment
  • enthusiasm for wellness and guest service
  • capacity to stand and walk for extended periods
  • basic operational and reporting skills
  • fluency in English and Spanish preferred

Job Duties

  • assist guests with check-in and check-out processes
  • respond proactively to guest requests and inquiries
  • complete operational reports accurately and timely
  • provide information about local events and attractions
  • maintain professional appearance and communication standards
  • perform physical tasks such as lifting and moving items up to 10 pounds
  • adhere to company policies and safety procedures

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location