Job Overview
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Health and Wellness Program
Company paid vacation and holidays
Job Description
This company operates within the automotive dealership sector, providing quality vehicle services and customer care through its service drive operations. The establishment strives to ensure that every customer experience is positive and efficient, reflecting the organization’s commitment to excellence in the automotive service industry. As a critical part of the dealership’s service department, the organization focuses on combining skilled personnel and advanced systems to deliver a seamless vehicle servicing experience.
The Service Drive Manager position is integral to maintaining the smooth flow of service operations and elevating customer satisfaction levels. This role involves managing the Service Greeter and Lot... Show More
The Service Drive Manager position is integral to maintaining the smooth flow of service operations and elevating customer satisfaction levels. This role involves managing the Service Greeter and Lot... Show More
Job Requirements
- A minimum of 3 years’ experience as a Service Drive Manager
- working knowledge of automotive service
- pleasant and courteous personality
- strong leadership and organizational skills
- strong phone and computer skills
- excellent communication and interpersonal skills
Job Qualifications
- A minimum of 3 years’ service drive experience
- automotive dealership experience
- Tekion experience is a plus
- organized and friendly personality
- ability to provide exceptional customer service experience
- leadership ability
- ability to multi-task
- ability to work in a fast-paced environment
- warranty processing knowledge
Job Duties
- Oversees first initial contact with service customers
- manages the Service Greeters and Lot Valets to ensure customers are greeted promptly
- ensuring that productive communication between company personnel and customers is performed in a timely manner
- oversee communication of Service Greeters and Lot Valets with customers to ensure a complete customer satisfaction experience
- oversee the delivery of vehicles to service customers
- maintaining current product knowledge
- assist Service Greeters and Lot Valets as needed
- other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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