Service Director

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $92,500.00 - $141,400.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development support

Relocation assistance

Job Description

Crenn Dining Group is a renowned hospitality establishment based in San Francisco, celebrated for its commitment to humanity, sustainability, artistry, and equity. The group operates under a philosophy that cherishes culinary innovation while putting the planet first, creating dining experiences that challenge conventional norms. Emphasizing inclusion at all operational levels—from sourcing purveyors to team hiring—Crenn Dining Group stands as an Equal Opportunity Employer welcoming diverse applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected legally characteristics.

Within this visionary environment, the role offered is an instrumental Front of House ... Show More

Job Requirements

High school diploma or equivalent
Minimum 2-5 years experience in FOH roles
Demonstrated leadership and management capabilities
Exceptional communication skills in English
Proficiency in Microsoft Excel, Word, accounting and cost management
Experience using restaurant management software like Toast and Tock
Ability to multitask and work in a high-pressure environment
Availability to travel or relocate within the USA
Ability to maintain professional and inclusive work environment
Understanding of safety and sanitation regulations

Job Qualifications

2-5 years of restaurant front-of-house experience
Strong managerial and leadership skills
Exceptional guest service skills
High emotional energy and multitasking ability
Understanding of luxury hospitality standards
Advanced knowledge of food and service
Operational skills in Microsoft Excel and Word
Experience with accounting and cost management
Proficiency with Toast, Tock, and CRM software
Strong decision-making and communication skills
Basic knowledge of wines and relevant language
Proven ability in financial planning
Ability to motivate and hold teams accountable
In-depth knowledge of operational procedures
Flexibility to travel or relocate

Job Duties

Take an active role in training, coaching and assisting sommeliers, hosts, receptionists and service assistants
Manage overall dining room operations including inventory, preventative maintenance and supply forecasting
Act as liaison between front-line employees and kitchen
Lead FOH service team to maintain service standards
Ensure guest and employee satisfaction
Follow steps of service and communicate concept and philosophy clearly
Oversee day-to-day operations and assign performance goals
Recruit, onboard and train high-performing employees
Maintain project timelines
Develop and maintain budgetary and resource plans
Assist all service styles in the restaurant
Delegate responsibilities while enforcing policies and cultural values
Resolve internal staff conflicts
Assist guest research prior to service
Manage reservations and service reports
Maintain restaurant cleanliness and ambiance
Address guest complaints
Update training plans for staff
Assist with inventory and ordering
Attend and assist in food and beverage training
Lead opening and closing duties
Maintain knowledge of service standards, menu, wines and beverages
Communicate with kitchen team daily
Mentor FOH staff on wine philosophy
Serve guests and assist FOH in service
Act as liaison between FOH and Chef regarding guest needs
Develop strategic plans for productivity optimization
Review and enhance organizational effectiveness
Uphold standards of excellence
Seek business expansion opportunities
Conduct employee reviews and training
Maintain provider relationships
Ensure proper training of new hires and good community relations
Communicate pre-training and expectations
Participate in beverage inventory
Consult on menu changes and upkeep
Provide menu descriptions and allergen info
Attend daily meetings and respond to communications
Manage FOH labor schedules and payroll adherence
Train staff on health and safety procedures
Assign cleaning tasks and ensure sanitation
Provide employee performance feedback and evaluations
Promote company culture and core values
Reflect the company mission with positive attitude
Exceed all standards and demonstrate job ownership
Work collaboratively and adapt to changes
Maintain clean and orderly work environment
Reduce waste and promote safety
Welcome new ideas for service improvement
Anticipate and respond to guest needs
Commit to service standards
Remember regular guests by name
Flexibly provide high service level
Model leadership on the floor
Display extensive wine knowledge and pairing skills
Understand menu nuances for dietary restrictions
Manage guest venting calmly
Empathize with staff growth
Adopt ownership mentality and foster teamwork

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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