Carman Ford

Service Department Receptionist/Appointment Coordinator

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Paid Time Off
Overtime opportunities

Job Description

Carman Auto Group is a reputable and customer-focused automotive dealership dedicated to providing the best service and quality care to its valued customers at all times. Known for its commitment to customer satisfaction and loyalty, the dealership prides itself on creating an environment where customers feel valued and well taken care of. Alongside exceptional customer service, Carman Auto Group fosters a pleasant and supportive working atmosphere for its employees, making it a desirable workplace for those who want to engage in a dynamic and respectful professional environment within the automotive industry.

The role of the Receptionist/Appointment Coordinator at Carm... Show More

Job Requirements

  • Customer service skills
  • excelling communication skills
  • good time management skills
  • team oriented
  • prompt and courteous
  • high school diploma or equivalent
  • professional personal appearance

Job Qualifications

  • High school diploma or equivalent
  • excellent communication skills
  • strong customer service skills
  • good time management skills
  • team-oriented
  • professional personal appearance

Job Duties

  • Answer inbound calls to the dealership
  • determine the nature of callers' business and direct them appropriately
  • answer basic inquiries and provide information
  • route incoming calls and take messages
  • schedule appointments for the service department
  • perform next-day follow-up calls on missed appointments
  • report all credit card, check, and cash receipts finalized at the end of the day

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location