Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $60,000.00
Work Schedule
Standard Hours
Benefits
Base salary $45,000 to $60,000 per year
Employer-matched medical insurance
Employer-matched dental insurance
Employer matched 401K up to 3%
Bonus eligibility based on results-oriented incentive plan
Graduated PTO program
Paid major holidays and floating holidays
Special gifts for significant life events
Cell phone reimbursement plan
long-term disability insurance
short-term disability insurance
Life insurance
Job Description
CTI (Computer Technologies Inc.) has been a premier audio-visual services provider since its inception in 1988, marking over 36 years of dedicated service in delivering innovative and high-quality audio-visual and conference solutions. As a well-established company known for its expertise in advanced technology integration, CTI caters to a diverse clientele seeking comprehensive AV solutions for various environments, including corporate, entertainment, educational, and government sectors. The company prides itself on fostering a collaborative and dynamic work culture that celebrates creativity, teamwork, and the professional growth of its employees.
CTI's ethos revolves around a simple but powerful mission: to provide a fanta... Show More
CTI's ethos revolves around a simple but powerful mission: to provide a fanta... Show More
Job Requirements
- Minimum high school diploma or equivalent
- At least 2 years of relevant experience in customer service or related fields
- Excellent communication skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Proficient in basic computer applications and service management systems
- Willingness to embrace company culture and values
- Reliable and dependable work ethic
- Ability to handle stressful situations professionally and calmly
Job Qualifications
- Minimum high school diploma or equivalent
- Preferably at least 2 years of experience in a corporate, service, or hospitality environment
- Customer service experience
- Strong verbal and written communication skills
- Ability to work independently with minimal guidance
- Demonstrates a positive and proactive attitude
- Comfortable multitasking and handling multiple priorities
Job Duties
- Answer incoming calls from customers regarding service needs
- Schedule service calls nationwide
- Work with operations team to schedule available technicians for calls
- Follow up with service calls to ensure customer satisfaction
- Ensure all service tickets are updated in the system
- Initialize RMAs and collaborate with shipping and receiving departments
- Perform other duties as assigned
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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