Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Job Description
This opportunity is with a reputable service department known for its commitment to delivering exceptional customer service and quality automotive care. The service department typically operates within a larger automotive dealership or service center, providing clients with comprehensive vehicle maintenance, repairs, and related services. They pride themselves on creating a seamless and satisfying customer experience by leveraging expert technicians, friendly and knowledgeable staff, and efficient operational processes. Known for their professionalism and dedication, this establishment seeks to maintain its strong reputation by ensuring that every customer interaction is handled with care, accuracy, and professionalism.
The role of Concierge i... Show More
The role of Concierge i... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- strong communication skills
- ability to multitask
- basic knowledge of automotive services is a plus
- strong attention to detail
- ability to work well with teams
Job Qualifications
- High school diploma or equivalent
- previous customer service experience preferred
- strong communication and interpersonal skills
- ability to multitask and manage a variety of customer needs in a fast-paced environment
- basic knowledge of automotive services and products is a plus
- strong attention to detail and organizational skills
- ability to work effectively with different teams and departments
Job Duties
- Greet customers warmly as they arrive and assist with service-related inquiries
- provide detailed information about services offered including pricing and wait times
- address customer concerns and ensure a high level of satisfaction
- schedule service appointments and gather necessary information
- coordinate with service advisors and technicians to ensure timely service completion
- follow up with customers to confirm or reschedule appointments
- serve as the point of contact between customers and the service department
- communicate effectively with other departments to maintain organized workflow
- assist customers with special requests and explain service packages
- help customers with follow-up questions ensuring satisfaction
- maintain accurate records of customer interactions and service appointments
- assist in preparing invoices and processing payments
- apply communication, problem-solving, and time management skills effectively
- operate point-of-sale systems and understand payment processing and insurance claims
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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