Service Concierge/BDC Associate

Naperville, IL, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $20.00 - $25.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

Accrued vacation

Sick Time

Paid training

Employee Discounts

growth opportunities

Job Description

The Ed Napleton Automotive Group is a well-established and highly reputable automotive dealership network operating across seven states with over 50 dealerships and 25+ vehicle brands. With a workforce exceeding 3,500 employees nationwide, it stands as one of the largest and most successful automotive groups in the United States. Family owned and operated for over 90 years, the Group prides itself on delivering exceptional customer service and providing significant career growth opportunities for employees throughout its expansive operations. Their commitment to quality, integrity, and community involvement has made them a trusted name in the automotive industry.

This specific o... Show More

Job Requirements

Excellent computer skills required
Prior BDC experience helpful but not required
Automotive experience helpful but not required
Able to communicate persuasively with customers to set appointments
Willingness to undergo a background check in accordance with local laws
18 plus years of age to comply with company driving policy

Job Qualifications

High school diploma or equivalent
Strong communication and interpersonal skills
Customer service experience preferred
Ability to use computer software and phone systems proficiently
Prior BDC experience helpful but not required
Automotive industry experience helpful but not required
Ability to work in a fast-paced environment while maintaining professionalism

Job Duties

Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for service, and gauge customer satisfaction
Answer customer internet inquiries by both email and phone
Schedule service appointments and reschedule no show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers
Follow up in a manner that results in the customer visiting the dealership
Miscellaneous tasks assigned by the Service Director

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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