Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $24.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
vacation
401k
Job Description
Lucid Motors is a pioneering company at the forefront of the luxury electric vehicle industry, dedicated to redefining the future of mobility. Founded with a vision to introduce captivating luxury electric vehicles, Lucid aims to elevate the human experience by transcending traditional boundaries of space, performance, and intelligence. The company’s innovative approach integrates cutting-edge technology and sophisticated design to create vehicles that are intuitive, liberating, and exquisitely tailored to the needs of modern drivers. As a leader in sustainable transportation, Lucid is committed to producing environmentally responsible vehicles without compromising on luxury or performance. The company offers a dynamic and... Show More
Job Requirements
- 18 years of age or older
- Demonstrated excellence in customer service
- Capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
- Excellent written and verbal communication skills
- Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- Full-time availability, including weekends or extended hours during busy periods
- Willingness to complete Lucid provided CPR training post hire
- Valid driver's license with no suspensions within the past year
- Drivers under 21 must have maintained a driver's license for a minimum of 3 years and successfully complete Lucid Training upon hire
Job Qualifications
- 18 years of age or older
- Demonstrated excellence in customer service
- Capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
- Excellent written and verbal communication skills
- Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- Full-time availability, including weekends or extended hours during busy periods
- Willingness to complete Lucid provided CPR training post hire
- Valid driver's license with no suspensions within the past year
- Drivers under 21 must have maintained a driver's license for a minimum of 3 years and successfully complete Lucid Training upon hire
- Experience in luxury retail preferred
- Experience in automotive preferred
- Knowledge of HV systems, LV systems, and EV powertrains preferred
- Start-up experience and related fast-paced environments preferred
Job Duties
- Provide a world-class customer experience to all Lucid clients, both internal and external
- Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels
- Manage open service tasks and due bills, ensuring timely follow-up and resolution
- Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records
- Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience
- Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization
- Check for any open campaigns or recalls that may need to be addressed
- Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found
- Consistently communicate with customers regarding follow up calls, responsiveness, and availability
- Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles
- Manage a monthly budget and oversee the ordering of supplies and refreshments
- Report and submit service requests for facility repairs and maintenance through Service Channel
- Perform valet duties as needed
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: