Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $24.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
vacation
401k
Job Description
Lucid Motors is a pioneering company at the forefront of the luxury electric vehicle industry. Founded with the mission to create the most captivating and innovative electric vehicles, Lucid is dedicated to elevating the human experience by delivering products that push the boundaries of what is possible in space, performance, and intelligence. The company emphasizes intuitive, liberating design and aims to lead the future of mobility with vehicles that are not just technically advanced but also crafted to serve the individual needs and environmental considerations of the modern world. Lucid Motors operates in a dynamic environment that values innovation, sustainability,... Show More
Job Requirements
- 18 years of age or older
- Demonstrated excellence in customer service
- Ability to solve problems and handle multiple priorities with high organization in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency in basic computer applications such as Microsoft Office and ability to learn proprietary DMS software
- Full-time availability including weekends or extended hours during busy periods
- Willingness to complete Lucid provided CPR training after hire
- Valid driver’s license with no suspensions in the past year
- Drivers under 21 must have held a driver’s license for at least 3 years and complete Lucid training upon hire
Job Qualifications
- 18 years of age or older
- Demonstrated excellence in customer service
- Ability to solve problems and handle multiple priorities with high organization in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency in basic computer applications such as Microsoft Office and ability to learn proprietary DMS software
- Full-time availability including weekends or extended hours during busy periods
- Willingness to complete Lucid provided CPR training after hire
- Valid driver’s license with no suspensions in the past year
- Drivers under 21 must have held a driver’s license for at least 3 years and complete Lucid training upon hire
- Experience in luxury retail preferred
- Experience in automotive preferred
- Knowledge of HV systems LV systems and EV powertrains preferred
Job Duties
- Provide a world-class customer experience to all Lucid clients both internal and external
- Coordinate and schedule client appointments based on service center capacity turnaround time and priority levels
- Manage open service tasks and due bills ensuring timely follow-up and resolution
- Proactively contact customers to verify concerns schedule appointments and log all activities in the system
- Manage and facilitate loaner agreements coordinate rental vehicle requests and arrange Lyft rides for customers
- Generate work order pre-writes capturing customer concerns and obtaining necessary signatures for pre-authorization
- Assist Service Advisors during vehicle check-in conducting walkthroughs completing intake forms taking photographs and reporting damages
- Communicate consistently with customers regarding follow-up calls responsiveness and availability
- Be willing to be trained on basic understanding of components technologies and terminologies of Lucid vehicles
- Manage a monthly budget and oversee ordering of supplies and refreshments
- Report and submit service requests for facility repairs and maintenance
- Perform valet duties as needed
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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