Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diverse and inclusive workplace
Job Description
Lucid Motors is a pioneering automotive company renowned for its commitment to innovation and excellence in the luxury electric vehicle sector. As a leader in advanced electric vehicle technology, Lucid Motors has established itself as a premium brand focused on delivering world-class performance, design, and customer experience. The company prides itself on its sustainable approach to transportation and its vision to redefine driving through cutting-edge technology and superior service. Lucid's dedication to quality and customer satisfaction has made it a standout name in the automotive industry, particularly among luxury and electric vehicle enthusiasts. The organization fosters a diverse and inclusive... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Basic computer literacy
- Ability to communicate clearly and effectively
- Ability to manage multiple tasks and prioritize
- Availability to work full-time including weekends
- Valid driver's license with no suspensions
- Willingness to undergo CPR training post hire
Job Qualifications
- 18 years of age or older
- Demonstrated excellence in customer service
- A capacity for problem solving and the ability to effectively handle multiple priorities with high level of organization in a fast-paced environment
- Excellent written and verbal communication skills
- Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- Full-time availability including weekends or extended hours during busy periods
- Willingness to complete Lucid provided CPR training post hire
- Valid driver's license with no suspensions within the past year
- Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
- Experience in luxury retail preferred
- Experience in automotive preferred
- Knowledge of HV systems, LV systems, and EV powertrains preferred
Job Duties
- Provides a world-class customer experience to all Lucid clients, both internal and external
- Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels
- Manage open service tasks and due bills, ensuring timely follow-up and resolution
- Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records
- Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience
- Generate work order pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization
- Check for any open campaigns or recalls that may need to be addressed
- Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found
- Consistent customer communication regarding follow up calls, responsiveness, and availability
- Willingness to be trained on basic understanding of components, technologies, and terminologies of Lucid vehicles
- Manage a monthly budget and oversee the ordering of supplies and refreshments
- Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel
- Perform valet duties as needed
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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