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Service Concierge
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $110,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
Optional disability coverage
401(k) retirement plan
Paid Time Off
Paid holidays
Job Description
Porsche, Audi, and Volkswagen of Anchorage are prestigious automotive dealerships that operate under the umbrella of Swickard Auto Group, a rapidly expanding leader in premium automotive hospitality in the United States. Swickard Auto Group is renowned for its commitment to exceptional guest experiences and outstanding career development opportunities. The group embraces innovation and fosters a culture where employees are motivated to master their craft, build meaningful relationships, and contribute to a thriving team environment. As part of this reputable network, these dealerships not only represent iconic automobile brands but also deliver a service philosophy grounded in hospitality, trust, and genuine... Show More
Job Requirements
- valid Alaska driver’s license
- high school diploma or equivalent
- willingness to learn automotive systems and service procedures
- excellent communication skills
- ability to multitask and manage time efficiently
- customer-focused attitude
- emotional intelligence and problem-solving skills
- ability to remain calm and professional under pressure
Job Qualifications
- valid Alaska driver’s license
- high school diploma or equivalent
- strong communication and interpersonal skills
- ability to manage multiple tasks and prioritize effectively
- experience in customer service or hospitality preferred
- emotional intelligence and problem-solving abilities
- willingness to learn and develop automotive knowledge
- capacity to stay composed and solution-focused under pressure
- coachable and eager to grow within a team environment
Job Duties
- greet and guide every guest with genuine warmth and confidence from arrival to pickup
- listen carefully to understand vehicle concerns, then communicate them clearly to our service team
- present repair recommendations and pricing in a way that builds trust and removes anxiety
- keep guests informed at every stage - no surprises, no excuses
- reconnect with guests after service to confirm satisfaction and strengthen the relationship
- manage the appointment schedule to optimize technician workflow and minimize guest wait times
- document all vehicle concerns and authorized work in detailed, accurate service orders
- serve as the communication hub between guests and our technical team
- monitor service timelines and flag any delays before they become problems
- process payments and ensure every invoice is correct and clearly explained
- maintain thorough vehicle service records for every guest
- build a working knowledge of automotive systems, service intervals, and common repairs - with our support
- keep pace with new vehicle technologies and service procedures as our brands evolve
- develop accurate, fair estimates that reflect the quality and value our guests expect
Job Qualifications
Experience
No experience required
Job Location
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