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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $110,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
Optional disability coverage
401(k) retirement plan
Paid Time Off
Paid holidays
Job Description
Porsche, Audi, and Volkswagen of Anchorage are distinguished automotive dealerships that operate under the umbrella of Swickard Auto Group, one of the nation's fastest-growing dealership groups recognized for its leadership in premium automotive hospitality. These dealerships have cultivated a reputation for providing an exceptional guest experience, blending the excitement of luxury and high-performance vehicles with unparalleled service. Anchored in this ethos, the group offers not just jobs, but meaningful careers where employees are valued, trained, and supported in their professional development.
The Service Concierge role at these dealerships is pivotal in shaping the customer journey, serving as the f... Show More
The Service Concierge role at these dealerships is pivotal in shaping the customer journey, serving as the f... Show More
Job Requirements
- Valid Alaska driver's license
- high school diploma or equivalent
- ability to communicate effectively with guests and team members
- aptitude for learning and adapting to new technology
- ability to manage multiple tasks and priorities
- strong interpersonal skills
- commitment to providing exceptional guest experiences
Job Qualifications
- Valid Alaska driver's license
- high school diploma or equivalent
- strong communication skills
- emotional intelligence
- customer service experience preferred
- ability to multitask effectively
- willingness to learn automotive systems
- coachable and eager to grow
- prior experience in hospitality or customer-facing roles is a plus
Job Duties
- Greet and guide every guest with genuine warmth and confidence from arrival to pickup
- listen carefully to understand vehicle concerns, then communicate them clearly to our service team
- present repair recommendations and pricing in a way that builds trust and removes anxiety
- keep guests informed at every stage - no surprises, no excuses
- reconnect with guests after service to confirm satisfaction and strengthen the relationship
- manage the appointment schedule to optimize technician workflow and minimize guest wait times
- document all vehicle concerns and authorized work in detailed, accurate service orders
- serve as the communication hub between guests and our technical team
- monitor service timelines and flag any delays before they become problems
- process payments and ensure every invoice is correct and clearly explained
- maintain thorough vehicle service records for every guest
- build a working knowledge of automotive systems, service intervals, and common repairs - with our support
- keep pace with new vehicle technologies and service procedures as our brands evolve
- develop accurate, fair estimates that reflect the quality and value our guests expect
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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