Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.25
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
401(k) retirement plan
Health Insurance
GAP insurance
Life insurance
AD&D insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
voluntary life insurance
paid Volunteer Time Off
Wellness Program
Healthcare premium incentives
Employee Discounts
ASE Certification Reimbursement
Paid continuing education
Job Description
Bean Automotive Group is a nationally recognized automotive group that celebrates Miami's rich automobile heritage through excellent service and community involvement. Operating through its four strategic locations — Kendall Toyota, Lexus of Kendall, West Kendall Toyota, and Lexus of West Kendall — the group dedicates itself to delivering exceptional automotive experiences to every customer, one interaction at a time. Bean Automotive Group's commitment to customer satisfaction, quality service, and employee development has established it as a leader in the automotive retail industry in Miami and beyond.
As a Service Concierge within Bean Automotive Group's Business Development Center (BDC), y... Show More
As a Service Concierge within Bean Automotive Group's Business Development Center (BDC), y... Show More
Job Requirements
- Excellent communication skills, both verbal and written
- Bilingual in English and Spanish
- Maintain a courteous and professional demeanor
- Ability to work independently and be self-motivated
- Must have a valid driver's license
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in a dealership or automotive environment
- Proficient in using phones, computer systems, and text messaging platforms
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Ability to work in a fast-paced environment and handle stressful situations with professionalism
- A positive attitude and a commitment to providing outstanding customer service
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in a dealership or automotive environment
- Excellent communication skills, both verbal and written
- Bilingual in English and Spanish
- Proficient in using phones, computer systems, and text messaging platforms
- Strong organizational skills
- Ability to work independently and be self-motivated
- Ability to work in a fast-paced environment and handle stressful situations with professionalism
- A positive attitude and commitment to outstanding customer service
Job Duties
- Answer incoming service department calls promptly and professionally
- Provide accurate information about services, appointments, and general inquiries
- Route calls to the appropriate team members when necessary
- Make outbound calls to remind customers of upcoming appointments
- Follow up with customers after service to ensure satisfaction
- Contact customers regarding service campaigns, recalls, and other service-related information
- Send and respond to text messages from customers regarding service appointments, status updates, and general inquiries
- Utilize text communication to follow up on service reminders and customer satisfaction
- Greet customers warmly and assist with any questions or concerns
- Build and maintain positive relationships with customers to enhance their experience
- Resolve customer issues promptly and escalate them to the Service Manager when necessary
- Coordinate and schedule service appointments to ensure optimal workflow and customer convenience
- Update and manage the service schedule in the dealership's system
- Implement strategies to increase customer retention, such as following up with past customers and encouraging repeat business
- Monitor customer feedback and work to continually improve the service experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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