Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Paid Time Off
Paid holidays
401(k) retirement plan
Health Insurance
GAP insurance
Life insurance
accidental death and dismemberment insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
voluntary life insurance
paid Volunteer Time Off
Wellness Program
Healthcare premium incentives
Employee Discounts
ASE Certification Reimbursement
Continuing education program
Manufacturer hands-on training
Web-based training
Job Description
Bean Automotive Group is a nationally recognized automotive group based in Miami, Florida, known for championing the city's rich automobile heritage. The company operates multiple dealership locations including Kendall Toyota, Lexus of Kendall, West Kendall Toyota, and Lexus of West Kendall. At Bean Automotive Group, the mission is to consistently meet and exceed every customer's expectation, one customer at a time, through their dedicated team of associates. This commitment to excellence has positioned the group as a trusted name in the Miami automotive market and has fostered a strong reputation for delivering quality service and value to its customers. Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service, preferably in automotive dealership environment
- Excellent verbal and written communication skills
- Bilingual in English and Spanish
- Ability to maintain a courteous and professional demeanor
- Ability to work independently and be self-motivated
- Must have a valid driver's license
- Proficient in using phones, computer systems, and text messaging platforms
- Strong organizational skills
- Ability to multitask effectively
- Ability to work under pressure in a fast-paced environment
- Positive attitude and commitment to customer service
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in a dealership or automotive environment
- Excellent communication skills, both verbal and written
- Bilingual in English and Spanish
- Proficient in using phones, computer systems, and text messaging platforms
- Strong organizational skills and ability to manage multiple tasks simultaneously
- Ability to work in a fast-paced environment and handle stressful situations with professionalism
- A positive attitude and a commitment to providing outstanding customer service
Job Duties
- Answer incoming service department calls promptly and professionally
- Provide accurate information about services, appointments, and general inquiries
- Route calls to the appropriate team members when necessary
- Make outbound calls to remind customers of upcoming appointments
- Follow up with customers after service to ensure satisfaction
- Contact customers regarding service campaigns, recalls, and other service-related information
- Send and respond to text messages from customers regarding service appointments, status updates, and general inquiries
- Greet customers warmly and assist with any questions or concerns
- Build and maintain positive relationships with customers to enhance their experience
- Resolve customer issues promptly and escalate them to the Service Manager when necessary
- Coordinate and schedule service appointments to ensure optimal workflow and customer convenience
- Update and manage the service schedule in the dealership's system
- Implement strategies to increase customer retention, such as following up with past customers and encouraging repeat business
- Monitor customer feedback and work to continually improve the service experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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