Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.26 - $21.42
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Desert Diamond Casino is a premier gaming and entertainment destination located in Waddell, Arizona, specifically at the White Tanks at San Lucy. Owned and operated by the Tohono O'odham Gaming Enterprise, the casino strives to provide a world-class experience to its guests through exceptional service, a vibrant atmosphere, and a wide range of gaming and dining options. As a respected establishment within the casino and hospitality industry, Desert Diamond Casino is committed to creating a professional, safe, and engaging environment for both its guests and employees. The casino is known for its dedication to tribal values, community involvement, and delivering... Show More
Job Requirements
- High school diploma or GED preferred
- recent experience as a bartender in recognized establishment or must have successfully completed six months in the TOGE Bar Back position
- must be 18 years of age or older
- no felony, theft or stealing convictions
- must be able to successfully pass a pre-employment drug/alcohol screen
- background investigation
- obtain and maintain a gaming license
- knowledge bartending and bar maintenance operations and customer service
- knowledge of all bar items and liquors
- knowledge of POS systems
- knowledge of cash handling
- ability to obtain a food handlers card
- ability to obtain TIPS certification
- ability to successfully pass cash handling training
- ability to service guests in a professional appearance and manner
- ability to communicate, read, and write clearly in basic English
- ability to demonstrate outstanding guest service at all times
- ability to fill requisition for supplies
- ability to follow instructions and work in a stressful and busy environment
- ability to carry out detailed, but uninvolved written and oral instructions
- skill in interpersonal and customer relations
- must have a high energy, enthusiastic and motivated personality
Job Qualifications
- High school diploma or GED preferred
- recent experience as a bartender in recognized establishment or successfully completed six months in the TOGE Bar Back position
- knowledge of bartending and bar maintenance operations and customer service
- knowledge of all bar items and liquors
- knowledge of POS systems and cash handling
- ability to obtain a food handlers card and TIPS certification
- strong communication skills in basic English
- demonstrated ability to deliver outstanding guest service
- interpersonal and customer relations skills
- ability to work in a fast-paced environment
- high energy and motivated personality
Job Duties
- Possesses a strong knowledge of spirits, wine, champagne and cocktails
- knowledge of the laws and regulations governing food and beverage
- ensures that tribal, city, state and federal health/food safety codes are upheld
- responsible for maintaining a clean, organized and sanitized work area all while following all TOGE, tribal, city, state and federal health/food safety regulations and codes
- responsible for training of new team members and bar backs
- knows drink prices and follows proper measurement
- learns steps of service for food service at bar where available
- serves alcohol and non-alcoholic beverages to casino guests and ensures that legal drinking age are followed and complies with all Title 4 (Arizona liquor law) and TOGE alcohol controls
- computes bills and accepts payments served to guests and beverage servers, must have basic math skills
- provides excellent customer service to guests and beverage servers
- keeps the casino in a clean and safe environment by continually cleaning the ashtrays, sweeping floors and discarding empty containers
- keeps the bar top clean and free of debris
- adheres to all Title 4 (Arizona liquor law) and company internal controls
- serves guests in a responsive, caring, prompt, and courteous manner
- responds to guest request
- must possess outgoing personality
- ability to operate the point of sale (POS) cash register
- stocks self service station
- position requires that standard service techniques and steps of service created for position be learned and must be followed consistently
- monitors guests to ensure that they are not intoxicated and proper procedures are followed if intoxication is observed
- knows information regarding all food and beverage outlets and casino promotions and have ability to inform guest when asked
- maintains a good communication with team members and maintains a positive and professional work environment contributes to a team effort and accomplishes related results as required
- works closely with other departments to ensure seamless delivery of service for our guests
- demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times
- displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards
- due to changes and modification in the job from time to time, we require team members to be flexible and assume other responsibilities assigned by management as management sees the necessity
- some assignments may not be listed in this job description at this time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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