Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $28.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Free medical
Dental Insurance
Vision Insurance
short-term disability insurance
Life insurance
accident insurance
free meal during shift
Paid Time Off
Paid holidays
floating holidays
401(k) retirement program
Tuition Reimbursement
Health and wellbeing reimbursements
Team Member Assistance Program
Team member awards and incentives
flex spending
Dependent care spending
Career advancement opportunities
Team member contests and giveaways
Team member dining and gift shop discounts
Job Description
Nisqually Red Wind Casino is a premier entertainment and hospitality establishment located in the Pacific Northwest, dedicated to providing exceptional gaming, dining, and event experiences to guests. Owned and operated by the Nisqually Indian Tribe, the casino serves as an important economic driver for the Tribe and the surrounding community. It upholds a strong commitment to cultural integrity, community enhancement, and economic sustainability. With a focus on creating incredible experiences, the casino prides itself on its core values of integrity, communication, accountability, respect, and teamwork, all of which guide its operations and guest interactions.
The casino offers a div... Show More
The casino offers a div... Show More
Job Requirements
- High school diploma or GED
- Four years of experience in guest service-related field
- Two years of experience in human resources or related field
- Two years of experience planning and executing events and training
- Experience with HRIS reporting
- Six months managing event budgets
- One year of casino experience
- Ability to work all shifts including nights, weekends, and holidays
- Ability to obtain Class III Gaming License
- Pass NRWC pre-employment testing
- Strong written and verbal communication skills
- Excellent organizational and time management skills
- Intermediate to advanced computer skills in Microsoft Office
- Minimum typing speed of 40 WPM
- Ability to work without direct supervision
Job Qualifications
- Four years of experience in a guest service-related field
- Two years of experience in human resources or related field with emphasis on confidentiality
- Two years of experience planning and executing company events and training
- Experience with HRIS reporting
- Six months managing event budgets and tracking expenses
- One year of casino experience
- Six months experience working with third party vendors
- One year coordinating training and events with management and executive staff
- Strong written and verbal communication skills
- Experience in public speaking, training, and facilitation
- Excellent organizational, project prioritization, and time management skills
- Intermediate to advanced knowledge of Microsoft Office including Outlook, Word, and Excel
- Minimum typing speed of 40 WPM and passing typing assessment
- Ability to work without direct supervision
- High school diploma or GED
- Pass NRWC pre-employment testing
- Ability to work all shifts including nights, weekends, and holidays
- Ability to obtain Class III Gaming License
- Bachelor’s degree in business administration, hospitality management, human resources, or related field preferred
- Certification in Red Wind’s Service First Program preferred
- Advanced Microsoft Excel skills preferred
- Advanced Adobe skills preferred
- Experience with Paylocity LMS preferred
Job Duties
- Delivers onsite training curriculum based on department and strategic needs as backup to the Trainer
- Coordinates new hire orientation, guest service, core values, and other on-site trainings
- Collaborates with Service & Training Manager, Human Resource Director, and Executive Team to implement and improve Customer Service Strategy
- Utilizes group instruction, demonstrations, and effective electronic presentations
- Assists in maintaining the casino’s learning management system
- Maintains training records and calendar database
- Establishes and maintains relationships with vendors and venues
- Plans event details including venue, dining, entertainment, and prizes
- Presents awards and acts as host for internal team member events
- Coordinates team member events from start to finish and communicates progress
- Produces and executes communication strategies to ensure informed team members
- Develops, tracks, and reconciles event budgets
- Conducts internal service surveys and reports results
- Administers team member raffles and giveaways
- Assists with planning and implementing team member and company events
- Uses online reporting to facilitate recognition programs
- Assists with event photography and videography
- Creates and implements internal engagement surveys
- Provides administrative support for internal committees
- Assists with training lab set up and maintenance
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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