Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $28.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Free medical
Dental Insurance
Vision Insurance
Life insurance
accident insurance
Paid Time Off
Paid holidays
floating holidays
401(k) retirement program
Tuition Reimbursement
Health and wellbeing reimbursements
Team Member Assistance Program
Team member awards and incentives
Flexible spending account
Dependent care spending
Career advancement opportunities
Team Member Dining Discounts
Gift shop discounts
Job Description
Nisqually Red Wind Casino is a renowned entertainment and gaming destination that proudly serves the Nisqually Indian Tribe and the surrounding communities. The casino is dedicated to promoting economic viability and enhancing the quality of life for its tribal members, team members, and neighbors. With a strong commitment to exceptional guest service and team member engagement, Nisqually Red Wind Casino fosters a culture rooted in integrity, communication, accountability, respect, and teamwork. This commitment is reflected in its mission to create incredible experiences for all who visit or work there.
As a hospitality and gaming enterprise, Nisqually Red Wind Casino ... Show More
As a hospitality and gaming enterprise, Nisqually Red Wind Casino ... Show More
Job Requirements
- High school diploma or GED
- Four years of experience in guest service-related field
- Two years of experience in human resources or related field
- Two years of experience planning and executing company events and training
- Experience with Human Resource Information Systems reporting
- Six months managing event budgets and tracking expenses
- One year casino experience
- Six months working with third party vendors
- One year coordinating employee training and events with leadership
- Strong written and verbal communication skills
- Experience in public speaking, training, and facilitation
- Excellent organizational and time management skills
- Advanced computer skills including Microsoft Office
- Minimum typing speed of 40 words per minute
- Ability to work without direct supervision
- Pass NRWC pre-employment testing
- Ability to work all shifts including nights, weekends, and holidays
- Ability to obtain a Class III Gaming License
Job Qualifications
- Four years of experience in a guest service-related field
- Two years of experience in human resources or a related field with emphasis on confidentiality
- Two years of experience planning and executing company events and training
- Experience with Human Resource Information Systems reporting
- Six months of experience managing event budgets and tracking expenses
- One year of casino experience
- Six months of experience working with third party vendors
- One year of experience coordinating employee training and events with management and executive staff
- Strong written and verbal communication skills
- Prior experience in public speaking, training, and facilitation
- Excellent organizational, project prioritization, and time management skills
- Intermediate to advanced computer skills especially in Microsoft Office including Outlook, Word, and Excel
- Ability to type a minimum of 40 words per minute with minimal errors
- Ability to work independently
- High school diploma or GED
- Ability to pass NRWC pre-employment testing
- Ability to work all shifts including nights, weekends, and holidays
- Ability to obtain a Class III Gaming License
Job Duties
- Delivers onsite training curriculum based on department and strategic needs as backup to the Trainer
- Coordinates new hire orientation, guest service, core values, and other on-site trainings for trainers, attendees, facilities, and food and beverage services as backup to the Trainer
- Collaborates with the Service and Training Manager, Human Resource Director, and Executive Team to implement and continuously improve the company Customer Service Strategy
- Utilizes group instruction, demonstrations, knowledge of adult learning styles, experiential learning techniques, design of learning activities, and effective electronic presentations
- Maintains casino’s learning management system in support of the company strategic and operational objectives as backup to the Trainer
- Maintains and updates training records and Training Calendar database
- Establishes and maintains relationships with vendors and venues
- Plans event details including venue, dining, entertainment, prizes, and theme for quarterly events, annual banquet, and team member appreciation month
- Presents awards to team members and acts as host for internal team member events
- Coordinates team member events from start to finish, addresses potential problems, and communicates with the Incentive Committee and team members about events
- Manages event budgets, tracks expenses, and ensures cost-effective solutions
- Produces and executes communication strategies on behalf of the company to ensure informed and knowledgeable team members
- Assists in developing and delivering workforce training to enhance team member engagement and guest service initiatives
- Administers and reports on guest and team member software programs
- Conducts internal service surveys and reports on results
- Creates and implements internal engagement surveys and analyzes results
- Provides administrative support to internal committees
- Assists with setup and maintenance of training lab for internal and third-party training
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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