Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $28.00
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
free medical insurance
Free dental insurance
free vision insurance
Free short-term disability insurance
free life insurance
Free accident insurance
free shift meal
Free gaming license renewals
shift differential pay
Paid Time Off
Paid holidays
floating holidays
401k Retirement Plan
Tuition Reimbursement
Health Reimbursement
Employee assistance program
Team member awards
flex spending
Dependent care spending
career advancement
Team member contests
Dining Discounts
Gift shop discounts
Job Description
Nisqually Red Wind Casino is a distinguished gaming and entertainment establishment operated by the Nisqually Indian Tribe. Situated in the heart of the Pacific Northwest, the casino serves as an important cultural and economic hub for the tribe and the surrounding communities. With a strong commitment to enhancing economic viability and quality of life, Nisqually Red Wind Casino blends exceptional guest service with immersive cultural values. The casino provides a stimulating work environment dedicated to creating incredible experiences for guests and team members alike. It embraces its mission to uphold integrity, communication, accountability, respect, and teamwork, while also fostering a... Show More
Job Requirements
- High school diploma or GED
- Four years of experience in guest service
- Two years of experience in human resources or related field
- Two years of experience planning and executing company events and training
- Experience with HRIS reporting
- Six months managing event budgets and expenses
- One year casino experience
- Six months working with third-party vendors
- One year coordinating employee training and events
- Strong communication skills
- Experience in public speaking and facilitation
- Excellent organizational and time management skills
- Intermediate to advanced computer skills
- Typing speed of 40 WPM
- Ability to work without supervision
- Pass pre-employment testing
- Ability to work all shifts
- Ability to obtain Class III Gaming License
Job Qualifications
- Four years of experience in a guest service-related field
- Two years of experience in human resources or a related field with emphasis on confidentiality
- Two years of experience planning and executing company events and training
- Experience with Human Resource Information Systems reporting
- Six months of experience managing event budgets and tracking expenses
- One year of casino experience
- Six months of experience working with third party vendors and providers
- One year of experience coordinating employee training and events with management and executive level staff
- Strong written and verbal communication skills
- Ability to speak in front of diverse audiences with public speaking, training, and facilitation experience
- Excellent organizational, project prioritization, and time management skills
- Intermediate to advanced computer experience with Microsoft Office including Outlook, Word, and Excel
- Minimum typing speed of 40 words per minute and pass typing assessment
- Ability to work without direct supervision
- High school diploma or GED
- Pass NRWC pre-employment testing
- Ability to work all shifts including nights, weekends, and holidays
- Ability to obtain a Class III Gaming License
- Preferred: Bachelor’s degree in business administration, hospitality management, human resources, or related field
- Certification in Red Wind's Service First Program
- Advanced Microsoft Excel skills
- Advanced Adobe skills
- Experience with Paylocity LMS
Job Duties
- Delivers onsite training curriculum based on department and strategic needs as backup to the Trainer
- Coordinates new hire orientation, guest service, core values, and other on-site trainings for trainers, attendees, facilities, and food & beverage services as backup to the Trainer
- Collaborate with the Service & Training Manager, Human Resource Director, and Executive Team to implement and continuously improve the company Customer Service Strategy
- Effectively utilizes group instruction, demonstrations, knowledge of adult learning styles, experiential learning techniques, design of learning activities, and effective electronic presentations
- Assists Trainer in maintaining casino's learning management system in support of the company strategic and operational objectives
- Updates knowledge of casino business practices and training techniques on a continual basis
- Maintains and updates training records as backup to the Trainer
- Maintains Training Calendar database and team member skills and training records in the company HRIS as backup to the Trainer
- Establishes and maintains relationships with vendors and venues
- Plans event details and aspects including venue, dining, entertainment, prizes, and theme for quarterly events, annual banquet, and team member appreciation month
- Presents awards to team members and acts as a host for internal team member events
- Coordinates team members events from start to finish, addresses potential problems as they arise and finds solutions, communicates with the Incentive Committee about progress and with team members about events
- Produces and executes communication strategies on behalf of the company to ensure knowledgeable team members who serve as great ambassadors
- Assists in coordinating and delivering workforce training to enhance team member engagement and implementation of guest service initiatives
- Maintains and updates training and recognition program records as backup to the Trainer
- Assists with routine administration and reporting of guest and team member software programs
- Develops, tracks, and reconciles event budgets, ensuring cost-effective use of resources
- Conducts monthly internal service surveys and reports on results
- Assists in developing response strategies related to team member engagement and leadership development
- Administers and conducts Team Member Raffles for giveaways and prizes
- Assists with planning and implementing Team Member and company events within budget and contingency planning
- Uses online reporting to facilitate recognition programs
- Takes and maintains photographs and videos of events and team members to promote service culture
- Creates and implements internal engagement surveys and analyzes results as backup to the Trainer
- Provides administrative support to internal committees for team member engagement and leadership support
- Assists with set up and maintenance of training lab for internal and third-party training
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter