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Service & Sales Representative (Front Desk)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.92 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Employee wellness
Job Description
New York Sports Club (NYSC) and its family of brands represent a long-standing and dynamic fitness organization with numerous locations throughout the Northeast. Known as a local neighborhood gym, NYSC prioritizes a welcoming and community-focused atmosphere where members are encouraged to achieve their fitness goals through innovative programming and support from knowledgeable staff. The brand emphasizes personal connections, promoting positive change and tangible fitness results. NYSC's mission, "Improve Lives Through Fitness," reflects a commitment to enhancing the overall quality of life for each member through exercise and healthy living. This mission is deeply ingrained in the culture and is demonstrated... Show More
Job Requirements
- 1+ years of face-to-face customer service experience, preferably in a gym or retail environment
- Child and adult AED/CPR certified
- Ability to proficiently use POS and membership system, timekeeping and any other computer programs required to meet business needs
- Successful track record of working in a team-oriented environment
- Ability to handle challenging member issues with patience, tact, and the utmost professionalism
- Demonstrated communication and interpersonal skills
- Prolonged periods of standing at the Welcome Desk and working on a computer during the shift
- Physical ability to lift up to 20 pounds with or without reasonable accommodations, walk through all club areas, climb stairs (where applicable), and bend and lift items such as towels, weights, and equipment
- Willingness to perform other tasks as assigned by the company according to business needs
Job Qualifications
- 1+ years of face-to-face customer service experience, preferably in a gym or retail environment
- Child and adult AED/CPR certified
- Ability to proficiently use POS and membership system, timekeeping software, and other computer programs required for customer service
- Successful track record of working in a team-oriented environment
- Ability to handle challenging member issues with patience, tact, and professionalism
- Demonstrated communication and interpersonal skills
Job Duties
- Provide a legendary member experience by consistently delivering a high level of service to all who enter the club
- Answer phones and assist guest/members with various questions including memberships, ancillary services, and billing inquiries
- Enroll new members and explain terms of all memberships
- Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary
- Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their membership
- Ensure a consistent attention to detail and cleanliness at the Welcome Desk at all times, providing a friendly/inviting customer experience
- Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, processing cancellation requests, and managing group exercise class reservations
- Assist management in administrative tasks including billing calls and confirming appointments
- Report to work on time and in proper uniform to best represent the brand
- Perform club/locker room walkthroughs to ensure the facility is presenting at its best
- Quickly inform management of any maintenance or equipment issues visible to members
- Review and adhere to all NYSC documents including policies, procedures, employee handbook, codes of conduct
- Maintain an acute awareness for all loss prevention matters such as emergency doors locked and alarms functional
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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