Service & Hospitality Manager - Carversteak

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $26.75

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job Description

Carversteak at Resorts World Las Vegas is a premier dining destination operated by Carver Road Hospitality, introduced in Winter 2021 as the company’s inaugural concept. Located within the vibrant Resorts World Las Vegas, Carversteak is a modern reimagining of the classic casino steakhouse, blending mid-century modern design with cutting-edge technology and contemporary techniques to create a unique culinary experience. This exclusive steakhouse spans an impressive 14,500 square feet, featuring multiple sophisticated areas such as an expansive bar and lounge, a plush main dining room, and a sweeping terrace with an outdoor bar, dining, and lounge gardens that overlook the iconic... Show More

Job Requirements

Valid SNHD Health Card
valid TAM Card
2 years of previous experience in a high-volume restaurant/lounge
able to bend and lift up to 50 lbs
capable of performing job duties or tasks that may require repetitive motion
willing to work in an environment that may include exposure to hot kitchen elements or cleaning materials
able to work a flexible schedule, including days, evenings, weekends, and holidays

Job Qualifications

2 years of previous experience in a high-volume restaurant/lounge
friendly, professional, and outgoing
knowledge of service-driven team leadership
knowledge of food and beverage menus
ability to train and develop staff
strong communication skills
professional appearance and demeanor
experience with guest recovery and complaint resolution
knowledge and adherence to health and safety standards
proficiency in cash handling and employee management policies

Job Duties

Maintain professional appearance standards as outlined in the Employee Handbook
create and maintain a hospitable environment that welcomes and takes care of all guests with sincerity, professionalism, and knowledge
lead and develop a service-driven team that delivers high-level professional service, including table-side mannerisms and interactions
oversee guest recovery procedures and online complaint responses
possess in-depth knowledge of all food and beverage menus and lead ongoing product knowledge development for all staff members in collaboration with all departments and training lead
have knowledge of all FOH job duties and train in different positions to maintain proficiency in each
ensure food, drinks, and service are prepared and delivered according to restaurant standards
assist in creating and developing hospitality and service-driven guest events
help maintain cleanliness in FOH areas and the entire venue
communicate clearly and concisely with back-of-house employees/management during service
report all breakage, damage of equipment or furniture immediately to management
communicate product and equipment needs to the General Manager
participate in interviewing, hiring, and training of employees
coach FOH employees as needed and assist in their professional development
adhere to and oversee Department of Health and company sanitation standards
handle pressure and stress in a calm, controlled, and professional manner
make employee-related decisions consistent with company policies
control cash and other receipts in accordance with company accounting guidelines
oversee completion of all opening and closing duties to Company standard
must have a valid SNHD Health Card
must have a valid TAM Card

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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