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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $27.00
Work Schedule
Flexible
Benefits
Vacation with rapid accumulation
Additional rapid accumulating PTO time
Monthly efficiency bonus
uniforms
Flexible work hours
Health Insurance
Dental Insurance
Vision Insurance
supplemental insurance options
HSA and FSA plans
401k with Employer Contribution
Health and fitness membership participation
Annual boot allowance
Tuition participation plans
Extensive OEM training with additional compensation
Personal development training
Advancement opportunities
Apprentice programs
Referral reward program
Personal financial planning program
Job Description
Quality Truck Care Center is a reputable and family-owned business that has been serving Wisconsin's trucking industry since 1986. With a strong commitment to quality and customer service, they represent leading brands such as Western Star, Autocar, and XCMG. The center is certified in Detroit, Cummins, CAT, Allison, and Detroit Transmissions & Axles, ensuring top-notch expertise and standards for all repair and maintenance services. This company not only provides service but also values the growth, training, and recognition of its workforce, making it an ideal place for professionals seeking a fulfilling career in the trucking service industry.
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The role... Show More
Job Requirements
- Knowledge of vehicle warranty programs, OEM technical bulletins, factory recalls, vehicle campaigns, OEM required and fleet maintenance programs, fleet operations, and quality control methods
- computer literate with knowledge of word processing and spreadsheet software
- high school graduate or GED
- five years of repair shop experience
- two years in a lead, supervisory, or warranty administration capacity
- possesses valid Wisconsin Driver License (CDL is a plus)
Job Qualifications
- Knowledge of vehicle warranty programs, OEM technical bulletins, factory recalls, vehicle campaigns, OEM required and fleet maintenance programs, fleet operations, and quality control methods
- computer literate with knowledge of word processing and spreadsheet software
- high school graduate or GED
- five years of repair shop experience, with two years in a lead, supervisory, or warranty administration capacity
- possesses valid Wisconsin Driver License (CDL is a plus)
Job Duties
- Processes warranty claims
- verifies that claim is valid per manufacturer criteria
- completes all required paperwork
- resubmits rejected claims
- downloads and reviews warranty credits from factory prior to submitting to accounting
- assists with body shop warranty claims as needed
- submits write-offs to Manager for approval
- follows up payment of outstanding claims
- opens and closes regular RO's
- tracks warranty parts by tagging with RO number, date of replacement, and date part to be disposed of
- arranges for parts to be shipped to distributor or scrapped
- files and maintains all service records
- stays current on factory recalls and bulletins
- coordinates fleet preventative maintenance programs with Manager
- dispatches for road calls, wrecker service, and tire repair
- communicates status of repair work to customers
- posts and reconciles technicians' daily timecards
- produces productivity and efficiency reports
- assists Manager in obtaining customer authorization numbers and final closing of repair orders
- performs primary receptionist responsibilities
- fills in for manager and runs department as necessary
- performs other duties as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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