Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $26.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The Automotive Service Advisor/Service Writer position is an integral role within automotive service centers and dealerships, serving as the primary liaison between customers and automotive technicians. These establishments specialize in providing automotive repair and maintenance services, ensuring customers receive top-quality care and attention for their vehicles. Automotive service centers often prioritize customer satisfaction and vehicle safety, employing skilled professionals who are knowledgeable about the latest automotive technologies and service protocols. Employment in this role typically includes full-time or part-time positions, depending on the volume and size of the automotive service facility, with competitive hourly or salary compensation based on experience,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or automotive environment
- Ability to communicate effectively with customers and technicians
- Familiarity with vehicle service scheduling systems
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in documentation
- Basic computer skills
- Ability to handle customer inquiries professionally
- Flexibility to work varied shifts if required
Job Qualifications
- High school diploma or equivalent
- Previous experience in automotive service advising or customer service
- Strong communication and interpersonal skills
- Knowledge of automotive terminology and vehicle operations
- Proficiency with scheduling and service documentation systems
- Ability to multitask and prioritize in a fast-paced environment
- Basic understanding of credit and payment processing
Job Duties
- Perform vehicle walk-around and document customer concerns to enable accurate diagnosis
- Consult with customers on applicable service specials
- Prioritize required services and provide options upon request
- Document declines and follow up on future service considerations
- Keep customers informed on completion times, expenses, and changes
- Participate in vehicle delivery to ensure all concerns are addressed
- Test drive vehicles with customers to confirm problems
- Provide concierge support for owner inquiries
- Schedule service appointments and obtain customer and vehicle data
- Greet customers and refer to service history
- Inspect vehicles and recommend additional service
- Provide written cost estimates for labor and parts
- Establish customer’s payment method and obtain credit approval
- Monitor repair progress and communicate changes
- Review repair orders for completion and authorization
- Explain completed work and charges
- Follow quality control processes to eliminate comebacks
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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