Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.75 - $28.50
Work Schedule
Standard Hours
Benefits
competitive pay
Medical
Dental
vision plans
Paid holidays
Paid Time Off
Short and Long-Term Disability
paid life insurance
401(k) retirement plan
vehicle purchase discounts
Employee discounts on parts and service repairs
Employee referral program with bonuses
Job Description
We are a leading automotive dealership dedicated to providing an exceptional car-buying and service experience to our customers. Known for our commitment to quality, professionalism, and customer satisfaction, our dealership has built a reputation as a trusted destination for all automotive needs. We prioritize creating a positive and professional work environment for our employees, offering aggressive pay plans, ample career advancement opportunities, and the best training available in the automotive industry. Our focus is on not only meeting but exceeding customer expectations through high-quality service and expert advice.
The role of Service Advisor is crucial in our service depar... Show More
The role of Service Advisor is crucial in our service depar... Show More
Job Requirements
- Must be at least 18 years of age to apply
- clean driving record and valid driver's license
- good communication and customer service skills
- computer competency and basic math skills
- self-motivated
- organizational and time management skills
- professional appearance
Job Qualifications
- Previous experience as a Service Advisor is a plus but not required
- good communication and customer service skills
- computer competency and basic math skills
- self-motivated with the ability to set and achieve targeted goals
- organizational and time management skills
- professional, well-groomed personal appearance
- strong record of positive customer satisfaction results
- clean driving record and valid driver's license
Job Duties
- Greet customer in a friendly and professional manner
- listen to customers' concerns and accurately document their vehicle issues
- manage service orders and flow of Drive Lane
- ensure that customers receive prompt, courteous, and attentive service
- check on progress of repair throughout the day
- contact customers regarding any changes in the estimate or promise time
- explain cost and time requirements in detail
- get proper authorization before any additional repairs are performed
- provide concierge support for all owner inquiries, whether phone or in person
- distribute work between technicians according to store policy
- answer technical questions about vehicle problems, warranties, services, and repairs
- maintain customer satisfaction scores at or above company standards
- maintain good working relationships to foster positive employee relations
- comply with all company policies, procedures and safety standards
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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