Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Paid vacation
401k Retirement
commission structure
Bonuses
Career Development
Job Description
Giles Automotive Group is a reputable and progressive automotive company committed to improving the lives of its employees, customers, and the community it serves. Located in Acadiana, the group operates with a mission to not only enhance careers but also to foster personal growth among its employees. Giles Automotive Group is known for cultivating a positive and inclusive workplace culture that emphasizes honesty, integrity, continuous self-improvement, and community service. This mission plays a pivotal role in their approach to customer service and employee development, making them a leader in their field, especially within the automotive retail and service industry. Their... Show More
Job Requirements
- Must be 21 or older
- Valid driver’s license
- Clean driving record
- Strong customer service skills
- Ability to manage multiple tasks
- Excellent communication abilities
- Organized and friendly personality
- Ability to work with minimal supervision
- Ability to maintain professional appearance
- Commitment to company core values
- Willingness to learn and grow within the company
Job Qualifications
- Experience in automotive service departments preferred but not required
- Customer service experience in a public-facing role
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Demonstrated leadership and ability to manage others
- Professional and well-groomed appearance
- Proven record of service and sales success
- Positive customer satisfaction results
- Team-oriented and self-motivated
- Ability to work independently
- Valid driver’s license with clean driving record
Job Duties
- Oversee service orders and flow of Drive Lane
- Ensure customers receive prompt, courteous, and effective service
- Take ownership of the customer experience through additional assignments
- Provide concierge support for all owner inquiries
- Ensure daily inventory of technician time is sold to service customers
- Distribute work efficiently among technicians
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Happiness scores
- Assist in diagnosing vehicle problems and order parts and tools
- Oversee warranty claims administration and supervise service department
- Set schedules and assign tasks to service employees
- Reinforce company policies and adhere to standards
- Encourage compliance with laws and regulations
- Maintain good working relationships with factory and employees
- Collaborate with management on hiring and discipline decisions
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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