Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Cash Tips
Gaming license support
Job Description
The hiring establishment is a reputable and dynamic restaurant operation located within a casino environment, renowned for offering excellent dining experiences along with exceptional customer service. As a food and beverage establishment operating within a high-energy, fast-paced setting, the restaurant prides itself on maintaining the highest standards of food quality, safety compliance, and guest satisfaction. The restaurant is committed to creating a warm and inviting atmosphere where guests can enjoy a variety of food and beverage options, including fine dining selections with a focus on wine and spirits, all served by knowledgeable and courteous staff.
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Job Requirements
- High school diploma or GED unless waived by Human Resources
- Minimum six months of customer service experience
- Ability to pass pre-employment drug and alcohol screening
- Ability to pass background investigation
- Ability to obtain and maintain gaming license
- Ability to stand, walk, and lift up to 50 pounds frequently
- Ability to work nights, weekends, and holidays
- Ability to communicate effectively verbally and in writing
- Ability to work independently and follow instructions
- Must maintain professional appearance and demeanor
- Must adhere to safety and health standards
- Willingness to work in noisy, smoky, and variable temperature environments
Job Qualifications
- High school diploma or GED preferred
- Six months of customer service experience
- Food and beverage experience preferred
- Cash handling experience preferred
- Knowledge of restaurant operations and food service principles
- Familiarity with basic math and arithmetic
- Understanding of menu items including entrees, sides, beverages, alcoholic drinks, wine, and desserts
- Skill in providing excellent customer service
- Ability to use POS and computer equipment
- Strong verbal and written communication skills
- Ability to interact with diverse social and cultural backgrounds
- Ability to work independently and meet deadlines
- Ability to interpret written and oral instructions
- Knowledge of safe and responsible alcohol service
- Knowledge of proper hand and tray service
- Ability to maintain cleanliness and sanitary standards
Job Duties
- Prepare all food and beverage items according to prep sheets and recipes
- Prepare and display food and merchandise meeting ServSafe and regulatory standards
- Maintain inventory and supplies based on business volumes and supervisor direction
- Utilize POS system effectively
- Handle cash following casino and food service policies
- Count cash, separate charge slips, and input cash tips accurately
- Clean and maintain dining area tables throughout shifts
- Clean shelves, counters, and windows
- Maintain clean and sanitary work areas and food equipment
- Set up and maintain stations and prepare food
- Stock and clean display cases and refrigerators during shifts
- Maintain organized work areas to ensure guest interaction and safety
- Answer guest questions about food venues, beverage service, and casino information
- Properly bag or package purchases for guests
- Follow proper order taking sequence and service standards
- Greet and take orders promptly and professionally
- Serve food accurately and timely
- Maintain attentive customer service throughout dining experience
- Memorize menu items, recipes, and specials to assist guests
- Maintain cleanliness in restaurant, stations, and kitchen as per health requirements
- Perform restocking and cleaning duties as assigned for opening and closing
- Control guest checks by following established procedures
- Receive accurate payment and safeguard guest and restaurant interests
- Attend pre-meal and departmental meetings for product and service knowledge
- Respond timely to customer inquiries for quality service
- Report maintenance and housekeeping issues
- Exhibit professional appearance and courteous demeanor
- Follow safety and customer service guidelines
- Contribute to team efforts and achieve related results
- Practice safe alcohol service
- Promote special offerings
- Utilize upselling skills
- Maintain knowledge of wine and spirits for fine dining
- Adhere to health, sanitation, and food handling principles
- Perform other related duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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