Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Up to $11.79
Work Schedule
Flexible
Benefits
Tips
Mental Health Resources
sick pay
401(k)
Free Employee Meals
Travel Discounts
Employee Referral Bonus
Medical insurance
Dental Insurance
Vision Insurance
health savings accounts
flexible spending accounts
Life insurance
Paid Time Off
Tuition Reimbursement
Job Description
The Elizabeth Hotel and Emporium, part of Sage Hospitality, is a vibrant and expressive establishment located in Old Town Fort Collins, Colorado. Inspired by the rich culture of music, art, and the local community, the hotel offers a unique hospitality experience that focuses on creating memorable moments for guests and nurturing a passionate and creative team environment. Sage Hospitality, known for its integrity and commitment to excellent guest experiences, fosters a culture of inclusion, creativity, and personal growth. The Elizabeth is not just a hotel; it is a destination where each guest interaction is meaningful, and staff members are encouraged... Show More
Job Requirements
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
- Knowledge of standard cash-handling procedures
- Fluent in oral and written English
- Vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
- Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
- Ability to lift, push, pull and carry up to 50 lbs including trays, carts, tables, chairs, and small equipment
- Ability to stand for prolonged periods and mobility to walk up to 300 feet regularly during shifts
- Moderate hearing and excellent vision
- Ability to perform multiple tasks simultaneously and follow verbal and written instructions
- Highly organized with attention to detail
- Ability to handle customer service problems tactfully and with understanding
Job Qualifications
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
- Must know standard cash-handling procedures
- Must be fluent in oral and written English
- Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
Job Duties
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers
- Make and serve drinks to guests and cocktail servers following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by company standards
- Ring guest checks, collect cash and process credits and room charges in the exact manner outlined by company policies and procedures
- Know and comply with state liquor laws
- Ensure established pars are maintained
- Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
- Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
- Presents a clean and professional appearance at all times
- Maintains a friendly, cheerful and courteous demeanor at all times
- Performs other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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