Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $18.00
Work Schedule
Flexible
Benefits
Supplemental pay - tips
Mental Health Resources
sick pay
401(k) with employer matching
Free Employee Meals
discount rates on Sage and Marriott hotels and Sage Restaurants
Employee Referral Bonus Program
Job Description
The Elizabeth Hotel and Emporium, a distinguished part of Sage Hospitality, is a vibrant boutique hotel situated in the heart of Old Town Fort Collins. Known for its unique blend of music, art, and local culture, this establishment offers guests an immersive experience that goes well beyond a simple stay. The hotel is inspired by the rich spirit of the area and fosters an environment where creativity and community thrive. Alongside its exceptional accommodations, the property features several notable venues including the Magic Rat with live music, the Sunset Lounge offering rooftop cocktails, and The Emporium, which serves locally inspired... Show More
Job Requirements
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations
- Knowledge of standard cash-handling procedures
- Fluent in oral and written English
- Vision ability to clearly see detailed guest checks, computer printouts, written instructions and to observe entire restaurant in dimly lit conditions
- Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
- Ability to lift, push, pull and carry up to 50 lbs including serving trays, carts, tables, chairs, and small equipment up to 75% of the time
- Ability to balance, stoop, kneel, crouch, crawl, reach, handle and finger throughout the shift
- Full range of mobility and the ability to travel up to 300 feet regularly throughout the shift
- Continuous standing during preparation, service hours, or expediting
- Moderate hearing to hear customers, supervisors and communicate with other staff
- Excellent vision to ensure product prepared appropriately
- Moderate comprehension and literacy to read, use records and all special requests
- Ability to perform multiple tasks at one time
- Ability to follow verbal and written instructions
- Ability to communicate verbally and in writing
- Highly organized and attentive to sound and sight details in crowded and noisy situations
- Ability to use tact and understanding when dealing with customer service problems, including stressful and emotional situations
- Physically strenuous work involving prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment
Job Qualifications
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations
- Knowledge of standard cash-handling procedures
- Fluent in oral and written English
- Ability to memorize menu items, recipes and specials
- Strong interpersonal and communication skills
- Ability to maintain a friendly, cheerful, and courteous demeanor
- Capable of working effectively in a fast-paced and flexible environment
Job Duties
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers
- Make and serve drinks to guests and cocktail servers following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by company standards
- Ring guest checks, collect cash and process credits and room charges in the exact manner outlined by company policies and procedures
- Know and comply with state liquor laws
- Ensure established pars are maintained
- Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
- Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
- Presents a clean and professional appearance at all times
- Maintains a friendly, cheerful and courteous demeanor at all times
- Performs other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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