Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $21.24
Work Schedule
Flexible
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Employee Stock Purchase Program
Matching 401(k)
Go Hilton travel discount
Parental leave
Job Description
The Waldorf Astoria New York, an iconic luxury hotel renowned for its transformative restoration, is set to reignite its magnetic allure with a fresh, modern expression of its rich, authentic legacy. As a prestigious establishment in the heart of New York City, the Waldorf Astoria brings together exceptional surroundings and the personalized attention of True Waldorf Service to create unforgettable experiences for the most discerning travelers. Featuring 375 rooms plus 375 residences, the hotel offers 40,000 square feet of event space, holistic spa and wellness programming, and partnerships with celebrity chefs. Waldorf Astoria Hotels & Resorts worldwide reflect the unique... Show More
Job Requirements
- Complete open availability including weekdays, weekends, and holidays
- Membership in Local 6 Union or willingness to join
- Comfortable with variable schedules and hours based on seniority and business needs
- Ability to stand and walk for extended periods
- Minimum age requirement in compliance with legal drinking age regulations
- Ability to communicate effectively in English
- Physical ability to carry trays and serve food and beverages
- Commitment to uphold Hilton's values of hospitality, integrity, leadership, teamwork, ownership, and urgency
Job Qualifications
- High school diploma or equivalent
- Previous experience in a fine dining or upscale restaurant setting preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Knowledge of Japanese cuisine and culture is a plus
- Ability to work a flexible schedule including weekdays, weekends, and holidays
- Familiarity with point-of-sale systems and order entry
- Commitment to delivering exceptional guest service
- Ability to work well in a team environment
Job Duties
- Greet guests warmly, using their names whenever possible, and engage with them in a manner that reflects the refined standards of the restaurant
- Respond to guest requests promptly and efficiently, ensuring a personalized and attentive service experience
- Demonstrate a genuine sense of interest in guests' needs, providing expert recommendations and creating a memorable dining experience
- Maintain in-depth knowledge of the menu, daily specials, and restaurant promotions to provide accurate information and enhance the guest experience
- Take food and beverage orders, input orders into the point-of-sale system, and ensure that all details are accurately captured
- Retrieve and deliver food and beverages in a timely manner, ensuring that each order is presented to the highest standards of quality and presentation
- Monitor guest satisfaction throughout the meal, addressing any concerns or needs promptly and with a positive attitude
- Serve alcoholic and non-alcoholic beverages in compliance with all federal, state, local, and company regulations
- Keep your station well-stocked with necessary supplies to ensure a smooth service
- Clearing and cleaning tables throughout the meal service, ensuring each table is prepared for the next guest with meticulous attention to detail and a seamless transition
Job Qualifications
Experience
No experience required
Job Location
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