Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Free room nights
discounted room rates
Medical insurance
Prescription coverage
Dental Insurance
Vision Insurance
401k plan
Life insurance
Disability insurance
Paid Time Off
Paid Family Bonding Time
Adoption assistance
Employee stock purchase plan
Tuition Reimbursement Program
Job Description
The Hotel Kansas City is a distinguished establishment located within the historic Kansas City Club building, offering guests a remarkable blend of historic charm and modern elegance. This premier destination captures over a century of rich history as the city's foremost social meeting place while providing a luxurious and inviting atmosphere for both locals and travelers alike. The hotel features 144 exquisitely appointed guest rooms that perfectly balance comfort and sophistication, ensuring an exceptional stay for all visitors.
Beyond accommodations, The Hotel Kansas City presents an array of dining and nightlife experiences designed to delight diverse palates and pre... Show More
Beyond accommodations, The Hotel Kansas City presents an array of dining and nightlife experiences designed to delight diverse palates and pre... Show More
Job Requirements
- High school diploma or GED equivalency required
- Availability aligned with Town Company hours, Wednesday to Sunday 4pm to 12am
- Minimum three years of experience in food and beverage serving
- Strong knowledge of food and beverage preparations, service standards, guest relations, and etiquette preferred
- Strong organizational skills
- Problem solving skills with professionalism and respectfulness
- Ability to lift, pull and push up to 50lbs
- Ability to transport large trays weighing up to 50lbs throughout shift
- Ability to stand and walk for extended periods
- Ability to operate beverage and toast equipment
- Ability to use POS systems and keyboard proficiently
Job Qualifications
- High school diploma or GED equivalency required
- Availability congruent with Town Company hours required, Wednesday - Sunday 4pm - 12am
- At least three (3) years' experience in food and beverage serving required
- Strong knowledge of food and beverage preparations, service standards, guest relations, and etiquette preferred
- Strong organizational skills required
- Skilled at problem solving with an ability to work professionally and respectfully
- Ability to remember, recite, and promote the entire variety of exciting menu items
- Ability to lift, pull and push up to 50lbs
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Maintain complete knowledge of correct maintenance and use of equipment
- Ensure maintenance of equipment by calling for repairs
- Monitor and maintain cleanliness, sanitation, and organization of work areas
- Maintain complete knowledge of table/seat numbers, room capacity, hours of operation, address, phone number and proper set up of the restaurant
- Maintain complete knowledge of all spirits, beers and non-alcoholic selections, correct glassware and garnishes
- Maintain complete knowledge of the wines by the glass program, including particular characteristics and descriptions of each selection
- Maintain complete knowledge of all menu items, prices, preparation methods, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of preparation
- Maintain complete knowledge of local vendors and farmers
- Maintain complete knowledge of POS and reservation systems
- Check station before, during, and after shift for proper set up and cleanliness
- Ensure all service ware is in good condition, polished and in line with departmental standards
- Greet guests in a courteous and friendly manner
- Anticipate and service guests needs
- Be familiar with all Hotel Kansas City services/features and local attractions/activities to respond to guest inquiries
- Explain any specials and/or restaurant promotions for guest awareness
- Take guests’ food and beverage order
- Record the details of the order from the guests
- Input the order into the Point of Sale computer to inform the kitchen and bar of the particulars in the order being placed
- Retrieve all alcoholic orders from the bar, ensuring correct garnishes and glassware is used, and serve to the guest
- Serve wine bottles in accordance with departmental standards
- Abide by all Federal, State, Local and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
- Preset tables with appropriate items for each course when necessary
- When complete, retrieve the order (up to 50lbs) from kitchen, confirm its accuracy, lift and deliver to guest in an unobtrusive and professional manner
- Replenish beverages as necessary and check with guests for overall satisfaction
- Clear each course
- Remove soiled wares from tables as assigned and transport to dishwashing area
- Handle guest complaints that may arise by informing a manager of the problem to constructively develop a resolution
- Market and serve upon request any dessert items or specialty coffees in accordance with departmental standards
- Present the check to the guest promptly
- Adhere to payment, cash handling and credit policies/procedures
- Clear and reset tables quickly and efficiently
- Perform all assigned side work as assigned by management
- Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards
- Other tasks as assigned by the Restaurant Manager, Restaurant General Manager and the Director of Food and Beverage
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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