Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $30.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America. The company also operates online sports betting and iCasino platforms through theScore Bet Sportsbook and Casino. As a dynamic and innovative player in the entertainment industry, PENN Entertainment is committed to delivering memorable experiences to guests while fostering a positive and inclusive work environment for its diverse team members. The organization values diversity, sustainability, and community engagement, striving to create a workplace culture that supports career growth and personal well-being.
This role offers an exciting opportunity ... Show More
This role offers an exciting opportunity ... Show More
Job Requirements
- Must have an outgoing, energetic, and enthusiastic attitude
- Must enjoy hosting others
- High school diploma or equivalent
- One to three months of related experience and/or training
- Read, write legibly, understand and speak English
- Excellent customer service/communication skills
- Count money and change correctly
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be able to respond to visual and oral cues
- Able to work in constricting areas
- Able to tolerate noise and bright lights
- Able to work at a fast pace in often crowded/noisy environment
- Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 50 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces
Job Qualifications
- High school diploma or equivalent
- One to three months of related experience and/or training
- Excellent customer service/communication skills
- Comfortable initiating conversations and creating a fun environment with guests
- Ability to count money and change correctly
- Ability to work under fast-paced and noisy conditions
- Ability to meet professional appearance standards
- Ability to respond to visual and oral cues
Job Duties
- Responsible for fostering a fun environment
- Responsible for being a gracious host to all guests and co-workers
- Responsible for promoting a positive influence in the community and participating in company-sponsored events
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff
- Engages in friendly conversations with guest whenever possible
- Provides personalized service and uses guest's name during all interactions
- Greets each guest entering restaurant
- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change
- Accounts for all cash, charge, and complimentary sales according to established procedure
- Maintains integrity of all financial controls and responsibilities
- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards
- Completes any reasonably requested job duty or any reasonable request made by manager or management personnel
- Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service
- Knows and promotes current property events and promotions
- Thanks customers, invites them back, wishes them luck
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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