Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Flexible Schedule
Professional development opportunities
meal discounts
Job Description
Social Misfits is a unique and vibrant cafe located in Grand Rapids, Michigan, that prides itself on delivering an exceptional hospitality experience grounded in authenticity and inclusivity. Positioned as a warm and welcoming refuge for all guests, the establishment celebrates diversity and individuality, creating a space where everyone can feel comfortable and valued. Social Misfits is more than just a restaurant; it is a community hub for those who appreciate alternative culture and crave extraordinary comfort food. The cafe is renowned for its specialty waffles, made from scratch using farm-fresh, locally sourced ingredients paired with Michigan maple syrups infused with... Show More
Job Requirements
- Must be able to work flexible days and hours, including weekends and holidays
- Physical ability to unpack products and sort them including bend and lift to up to 35 pounds
- Perform repetitive motion with hands, and wrists
- Stand for extended periods of time, must be able to stand and move about the restaurant over the shift
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present one-on-one and small group situations to customers, clients, and other staff members
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to apply concepts of basic algebra
- Ability to apply common sense understanding to carry out instructions furnished written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to address customer personalities in various business situations
- Availability to work must include evenings, weekends, and some holidays during the restaurant's hours of operation
Job Qualifications
- High school diploma or equivalent
- Previous serving experience
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present one-on-one and small group situations to customers, clients, and other staff members
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to apply concepts of basic algebra
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to address customer personalities in various business situations
- Ability to work flexible days and hours, including weekends and holidays
- Physical ability to stand for extended periods and move about the restaurant
- Ability to lift and move weights up to 35 pounds
- Ability to perform repetitive motion with hands and wrists
Job Duties
- Possess full knowledge of food and beverage products served and utilize suggestive selling techniques
- Take orders and deliver food and beverage in a timely manner
- Ensure guests receive immediate, friendly, and personalized service to build their intent to return
- Guide guests through menus, answer questions thoroughly, and provide specific item suggestions and information about the establishment
- Maintain positive guest satisfaction by exceeding service expectations
- Handle guest complaints or direct them to a manager
- Operate the point-of-sale system with a high level of efficiency and handle large amounts of currency
- Practice proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures
- Set up and break down equipment and supplies
- Maintain work areas by organizing and cleaning service stations and pre-bussing tables as needed
- Write down all orders and input them into the point-of-sale system accurately
- Scrape, rack, and stack glassware, plateware, silverware properly in the dishwashing area
- Act as a final check on the quality of food and beverage items before they are served to guests and ensure appropriate garnishes and condiments are on plates
- Complete all opening, running, and closing duties as assigned
- Deliver food and beverage items for their own and others' tables with a sense of urgency
- Occasionally assist the host with greeting and seating guests
- Adhere to responsible alcohol service established by company policy
- Understand and utilize all safety and sanitation practices as defined in the safety program and report any accidents to management
- Welcome all guests in the restaurant with a warm and inviting demeanor
- Provide efficient and personal service to each customer
- Maintain the highest degree of quality and consistency in product standards
- Communicate with team members and management to solve problems
- Participate in maintaining a positive work environment
- Stay informed on products and share knowledge with team members and guests
- Maintain and organize store supplies and appearance including dry and perishables
- Answer telephones and take messages
- Punch in and report to the manager or supervisor on duty on time for every shift
- Obtain manager's or supervisor's approval prior to punching out
- Ensure compliance and adherence to service and safety standards
- Adhere to all company policies and procedures
- Perform all other related duties as assigned
- Follow guidelines set forth by the employee handbook
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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