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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Exact $8.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Warwick is part of the Hilton Garden Inn brand, a well-recognized name in the hospitality industry known for delivering comfort and quality service to both business and leisure travelers. Located in Warwick, this hotel offers guests a welcoming, clean, and safe environment with a variety of amenities to enhance their stay. The hotel is operated by MCR, the third-largest hotel owner-operator in the United States, renowned for its premium portfolio of 148 hotels across 37 states, including various Marriott and Hilton brand properties. MCR is celebrated for its innovation and commitment to excellence, having won multiple awards... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile to guests
- Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager
- Never work while clocked out
- Must clock in/out for breaks at the designated time on your schedule
- Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, or consumer-facing roles preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, tasks, and meet deadlines
- Strong guest service skills with friendliness and professionalism
- Flexible schedule availability including days, nights, holidays, and weekends
- Reliable punctuality and time management skills
- Ability to communicate effectively in English
- Knowledge of food safety and handling procedures preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests’ names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support and be aware of all hotel groups and events
- Utilize relevant technology and demonstrate phone etiquette with approved greetings
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests happily even while performing cleaning duties
- Complete all operational checklists accurately and on time
- Prepare accurate and timely shift handover reports
- Wear clean, approved uniform with nametag and maintain professional grooming
- Communicate clearly, honestly, and professionally with team members
- Maintain a positive, can-do attitude and stretch beyond traditional role requirements
- Collaborate with all team members to create a welcoming environment and effective workplace
- Greet guests and provide clear descriptions of food and beverage options
- Deliver hot food items promptly to tables
- Input orders into computer system and secure payment accurately
- Prepare coffee and specialized drinks as a barista
- Clear, clean, and reset tables for dining as needed
- Observe diners and respond promptly to their requests
- Complete daily inventory prep sheet and other allowable side work
- Maintain up-to-date knowledge of current menu offerings
- Escort guests to tables when needed
- Ensure compliance with food safety and handling policies
- Assist in maintaining cleanliness of restaurant and surrounding areas
- Demonstrate knowledge of hotel hours and amenities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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