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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $10.98 - $11.98
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
DoubleTree by Hilton Tallahassee is a distinguished hotel located in Tallahassee, Florida, operating under the well-respected Hilton brand. Known for providing a welcoming and comfortable environment, DoubleTree by Hilton Tallahassee is part of the larger MCR company portfolio, which is the third-largest hotel owner-operator in the United States. MCR manages a vast collection of premium-branded hotels, including those under Marriott and Hilton, offering superior hospitality services across more than 37 states and 106 cities. With a commitment to cleanliness, friendly service, and exceptional guest experiences, this hotel stands out as a professional yet warm place for travelers and visitors to... Show More
Job Requirements
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile to guests
- Flexible schedule with availability days, nights, holidays, and weekend
- Must arrive and clock in on time for every shift worked and clock out at scheduled shift ending time
- Never work while clocked out
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out for scheduled shifts
- Ability to stand for sustained periods
- Ability to walk long distances between work sites
- Ability to perform repetitive motions with wrists, hands, and fingers
- Ability to lift and carry laundry supplies, linens and other items
- Ability to read, write, understand and communicate effectively in English
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile to guests
- Flexible schedule including availability on days, nights, holidays, and weekends
- Strong communication skills
- Familiarity with POS systems and food service etiquette
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel facility features and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all areas, front and back of house, clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests pleasantly while cleaning
- Complete all operational checklists accurately and on designated times every shift
- Prepare accurate and timely shift handover reports
- Wear a clean, approved uniform, be well-groomed and wear a nametag while smiling
- Communicate clearly, honestly, and professionally with team members
- Show a can-do attitude and be willing to stretch beyond traditional roles
- Collaborate at all levels to create a welcoming environment and positive workplace
- Take food and beverage orders accurately
- Deliver food promptly from kitchen to tables
- Input orders in POS system and secure accurate payment
- Prepare coffee and specialized drinks
- Clear, clean, and reset tables
- Observe diners and respond to requests quickly
- Complete inventory prep sheet and other side work tasks
- Maintain knowledge of menu offerings
- Escort guests to tables
- Comply with food safety and handling policies
- Maintain cleanliness of restaurant and surrounding areas
- Demonstrate knowledge of hotel hours and amenities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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