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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $13.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Hampton Coliseum Central is part of MCR, a leading hotel owner and operator in the United States known for its commitment to quality hospitality and exceptional guest experiences. MCR owns and operates a diversified portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. Founded in 2006, MCR has grown into the third-largest hotel owner-operator in the country with strong presence across major metropolitan areas and renowned brands such as Marriott and Hilton. The company is recognized for its innovation and excellence in the hospitality industry, having received multiple prestigious awards including... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile to guests
- Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager
- Never work while clocked out
- Must clock in/out for breaks at the designated time on your schedule
- Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
- Ability to stand upright on feet for sustained periods
- Ability to walk long distances between work sites
- Capability to perform repetitive motions of wrists, hands, and/or fingers
- Ability to lift certain laundry supplies, linens, and other items
- Must be able to read, write, understand and communicate effectively using English
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive attitude and willingness to learn
- Ability to follow instructions and meet deadlines
- Provide friendly service with a smile to guests
- Flexible schedule availability including days, nights, holidays, and weekends
- Punctuality and adherence to clocking in/out policies
- Effective communication skills in English
- Knowledge of food safety and handling procedures
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names when possible to enhance guest relations
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces, front and back of the house, clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests while cleaning to uphold hospitality standards
- Complete all operational checklists accurately and on time each shift
- Submit accurate shift handover reports
- Wear a clean, approved uniform, be well-groomed, and display a nametag while smiling
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to stretch beyond traditional roles
- Collaborate with all team members to create a welcoming environment
- Provide prompt and friendly food and beverage service
- Greet guests and describe menu options clearly
- Deliver hot food items from kitchen to tables quickly
- Input orders into POS system and handle payments accurately
- Prepare coffee and specialty drinks
- Clear, clean and reset tables
- Observe and respond to guest needs
- Complete inventory prep sheets and allowed side work
- Maintain knowledge of menu and hotel amenities
- Escort guests to tables when needed
- Ensure compliance with food safety policies
- Assist in keeping the restaurant and surrounding areas clean
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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