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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.00 - $16.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Courtyard SW Abilene, located at 4350 Ridgemont Dr. Abilene, TX 79606, is part of the MCR portfolio, one of the largest hotel owner-operators in the United States. MCR is renowned for managing premium-branded hotels, offering a consistent high standard of hospitality and service. With a $5.0 billion portfolio comprising 148 hotels across 37 states and 106 cities, MCR operates numerous properties under prestigious brands like Marriott and Hilton. The company's commitment to excellence is reflected in its recognition as one of Fast Company's 10 Most Innovative Travel Companies of 2020, as well as multiple industry awards such as the Marriott... Show More
Job Requirements
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile to guests
- Flexible schedule with availability days, nights, holidays, and weekends
- Must arrive and clock in on time for every shift worked and clock out at scheduled shift ending time unless otherwise directed
- Never work while clocked out
- Must clock in/out for breaks at the designated times
- Must provide sufficient notice when calling out for a scheduled shift
- Ability to stand for long periods
- Ability to walk long distances between work sites
- Ability to perform repetitive motions with wrists, hands, and fingers
- Ability to lift and carry laundry supplies, linens, and other items
- Read, write, understand and communicate effectively in English
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Provide friendly service with a smile to guests
- Flexible schedule including days, nights, holidays, and weekends
- Punctuality and adherence to clock-in/out policies
- Good communication and teamwork skills
- Knowledge of food and beverage menu offerings and hotel amenities
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel properly welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Have strong knowledge of all features of the hotel facility and amenities
- Support and be aware of all groups and events at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces front and back of the house clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet every guest happily with a smile while cleaning
- Complete operational checklists accurately and on time every shift
- Submit accurate shift handover reports for effective communication
- Wear a clean, approved uniform and be well-groomed per team standards
- Communicate clearly, honestly, and professionally with team members
- Show a willing can-do attitude to meet business and guest needs
- Collaborate effectively with team members at all levels
- Provide prompt, friendly, and accurate food and beverage service
- Take food and beverage orders and serve food items to guests
- Complete payment for guest orders using POS
- Prepare coffee and specialized drinks as a barista
- Clear, clean, and reset tables as needed
- Observe diners and respond to requests
- Complete daily inventory prep sheet and other allowable side work
- Maintain knowledge and familiarity of current food and beverage offerings
- Escort guests to tables as needed
- Ensure compliance with food safety and handling policies
- Maintain cleanliness of the restaurant and surrounding areas
- Demonstrate knowledge of hotel hours and available amenities
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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