Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $12.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Courtyard Abilene Southwest/Abilene Mall South is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a diverse portfolio of 148 premium-branded hotels, representing a $5.0 billion investment across 37 states and 106 cities. The company employs over 7,000 team members and manages properties under nine Marriott brands, eight Hilton brands, and multiple independent hotels. Renowned for its innovation, MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and has received several prestigious awards, including the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer. The... Show More
Job Requirements
- Education not explicitly required but hospitality experience preferred
- Ability to stand and walk for extended periods
- Capability to perform repetitive motions with hands and wrists
- Ability to lift and carry laundry supplies and other items
- Must communicate effectively in English
- Must arrive on time and follow scheduled shift times
- Must clock in and out for breaks as scheduled
- Provide notice when calling out for a shift
- Willingness to work flexible hours including holidays and weekends
- Maintain personal grooming and uniform standards
Job Qualifications
- Experience in hospitality or related service field preferred
- Positive attitude and willingness to learn
- Ability to follow instructions and meet deadlines
- Provide friendly service with a smile
- Flexible schedule including days, nights, holidays, and weekends
- Punctuality for shifts and adherence to clock-in/out policies
- Good communication skills in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to enhance the welcoming experience
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Use relevant technology proficiently for order taking and service
- Answer all incoming calls with friendly, approved greetings
- Keep all workspaces clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet every guest happily while performing cleaning duties
- Complete all operational checklists accurately and timely
- Submit accurate and timely shift handover reports
- Maintain a flawless uniform and grooming standards
- Communicate clearly, honestly, and professionally with team members
- Show willingness to stretch beyond traditional roles to meet business needs
- Collaborate with all team members to create a welcoming environment
- Provide prompt, friendly, and accurate food service
- Take food and beverage orders and input them accurately into the POS system
- Deliver hot food items promptly to tables
- Prepare coffee and other specialized drinks
- Clear, clean, and reset tables as necessary
- Observe diners and respond to their requests
- Complete daily inventory prep and other side work
- Escort guests to tables as needed
- Ensure compliance with food safety policies
- Assist in maintaining restaurant cleanliness
- Demonstrate knowledge of hotel hours and amenities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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