Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.50 - $17.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Training and Development
supportive work environment
Job Description
Courtyard Abilene Southwest/Abilene Mall South is a part of the respected Courtyard by Marriott brand, known for offering clean, friendly, and well-organized accommodations aimed at delivering a safe and welcoming environment for all guests. As a hotel operating under the Marriott franchise, it upholds high standards of hospitality and customer satisfaction. Located conveniently near Abilene Mall South, this establishment caters to business travelers, families, and tourists seeking comfort and quality service during their stay. The hotel's commitment to excellence is reflected in their emphasis on cleanliness, friendly service, thorough knowledge of hotel features and amenities, and fostering a positive teamwork... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in customer service or food service
- Ability to stand and walk for long periods
- Capacity for repetitive wrist, hand, and finger motions
- Ability to lift and carry moderate weights such as laundry supplies and linens
- Must read, write, and communicate effectively in English
- Must arrive and clock in on time for every shift
- Must clock in and out for designated breaks
- Must provide notice when calling out for scheduled shifts
- Flexible schedule including holidays and weekends
- Positive attitude and team player mindset
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, complete assigned tasks, and meet deadlines
- Provide friendly service with a smile consistently
- Flexible availability including days, nights, holidays, and weekends
- Punctual with shift start and end times
- Adhere to mandatory clock-in and clock-out policies
- Provide sufficient notice when unable to work scheduled shifts
- Basic knowledge of food safety and handling policies
- Effective communication skills in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support groups and events at the hotel
- Use relevant technology proficiently
- Answer incoming calls with friendly service and approved greetings
- Keep all workspaces clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet every guest happily while cleaning
- Complete operational checklists accurately and on time
- Prepare accurate shift handover reports
- Wear clean, approved uniform and be well-groomed with a nametag and smile
- Communicate clearly and professionally with team members
- Demonstrate a can-do attitude and stretch beyond roles as needed
- Collaborate to create a welcoming environment and positive workplace
- Greet guests and describe food and beverage options clearly and correctly
- Deliver hot food items to tables promptly
- Input orders and secure payment accurately using POS systems
- Prepare coffee and specialized drinks as a barista
- Clear, clean, and reset tables for dining
- Respond promptly to guest requests
- Complete daily inventory and side work as allowed
- Know current food and beverage offerings
- Escort guests to tables as needed
- Ensure compliance with food safety and handling procedures
- Help maintain cleanliness of the restaurant and surrounding areas
- Demonstrate knowledge of hotel hours and available amenities
Job Qualifications
Experience
Mid Level (3-7 years)