Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Professional development opportunities
team environment
Job Description
Hilton Garden Inn Providence Airport Warwick is a distinguished hotel brand under the Hilton portfolio, renowned for delivering exceptional guest experiences characterized by cleanliness, hospitality, and high quality. Situated near the Providence Airport, the hotel is strategically located to offer convenience for travelers and guests. As a part of MCR, an organization committed to maintaining high-performance standards in hospitality, Hilton Garden Inn Providence Airport Warwick emphasizes guest satisfaction, spotless cleanliness, product consistency, and teamwork. Employees are expected to contribute to making the hotel a safe, well-organized, and welcoming environment, ensuring that guests enjoy a memorable and pleasant stay with every... Show More
Job Requirements
- Ability to follow instructions, assigned tasks, and meet deadlines
- Positive attitude and willingness to learn
- Flexible schedule with availability for days, nights, holidays, and weekends
- Arrive and clock in on time for every shift
- Clock in and out for breaks as scheduled
- Provide sufficient notice when calling out
- Read, write, understand and communicate effectively in English
- Ability to stand and walk for long periods
- Ability to perform repetitive wrist, hand, and finger motions
- Capability to lift certain laundry supplies, linens, and other items
- Experience in hospitality or consumer-facing roles preferred
Job Qualifications
- Experience in hospitality or service industry preferred
- Positive attitude and willingness to learn
- Ability to follow instructions and meet deadlines
- Provide friendly service with a smile consistently
- Flexible schedule including availability for days, nights, holidays, and weekends
- Ability to use POS technology
- Knowledge of food safety and handling
- Strong communication skills
- Teamwork and collaboration skills
- Basic barista skills
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly, approved greetings
- Ensure all workspaces, both front and back of house, are clean and organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet every guest with a smile while cleaning
- Complete operational checklists accurately and on time every shift
- Prepare and wear clean, approved uniforms with a nametag
- Communicate clearly and professionally with team members
- Demonstrate a can-do attitude and willingness to support business needs
- Work collaboratively with team members to create a welcoming environment
- Provide prompt and friendly food and beverage service
- Deliver hot to order items quickly from kitchen to tables
- Enter orders into POS system and process accurate payments
- Prepare coffee and specialized drinks as a barista
- Clear, clean, and reset tables for dining
- Observe diners and respond to requests promptly
- Complete daily inventory prep sheets and other side work
- Maintain familiarity with current food and beverage offerings
- Escort guests to tables as needed
- Ensure compliance with food safety and handling policies
- Assist in maintaining cleanliness of restaurant and surrounding areas
- Demonstrate knowledge of hotel hours and amenities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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