Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $21.24
Work Schedule
Day Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee Stock Purchase Program
debt-free education
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Job Description
Waldorf Astoria New York is a historic and iconic luxury hotel that has recently undergone a transformative restoration to reignite its magnetic allure and embrace a new era of luxury. Situated in the heart of New York City, this landmark establishment is renowned for providing an exceptional environment and personalized attention through its True Waldorf Service. With 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and partnerships with celebrity chefs, Waldorf Astoria New York embodies the spirit and sophistication of the city it calls home. The hotel stands as a beacon of... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience as a server in a luxury or high-end setting
- Valid Food Handler Card
- Valid Alcohol Awareness certification
- Ability to work flexible hours including mornings, nights, weekends, and holidays
- Strong customer service skills
- Ability to work efficiently in a fast-paced environment
- Excellent communication and interpersonal skills
Job Qualifications
- Proven experience as a server, preferably in a luxury hotel or high-end restaurant/lounge setting
- Ability to engage with guests with a genuine sense of interest, remembering their names and preferences to create a personalized and memorable experience
- Strong communication skills, with the ability to work effectively as part of a team and independently
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail and delivering Forbes 5-Star level service
- Excellent interpersonal skills with the ability to respond promptly and professionally to guest inquiries and requests
- Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position
- Ability to work flexible hours, including nights, weekends, and holidays as needed
Job Duties
- Greet guests warmly, using their names whenever possible and engage with them in a manner that reflects the refined standards of the hotel and restaurant
- Respond to guest requests promptly and efficiently, ensuring a personalized and attentive service experience at all times
- Demonstrate a genuine sense of interest in guests' needs, offering personalized recommendations and contributing to a memorable dining or cocktail experience
- Maintain thorough knowledge of the menu, daily specials, and restaurant offerings to enhance the guest experience
- Take food and beverage orders, input them into the point-of-sale system accurately, and ensure all details are correct
- Retrieve and deliver food and beverages in a timely manner, ensuring presentation meets the highest standards of quality and elegance
- Monitor guest satisfaction during their dining experience, promptly addressing any concerns or requests with professionalism and care
- Serve alcoholic and non-alcoholic beverages in accordance with all applicable regulations and company standards
- Ensure that your service station is always stocked with the necessary supplies for smooth service
- Clear and clean tables throughout the meal service, ensuring each table is prepared for the next guest with meticulous attention to detail and a seamless transition
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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