Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $11.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
discounted hotel stays
Job Description
Highgate is a premier real estate investment and hospitality management company known for its extensive portfolio and innovative approach in the hospitality industry. With over $15 billion in assets under management and a global presence spanning more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate demonstrates its leadership through a 30-year legacy of success and expertise. The company's commitment to excellence is reflected in its comprehensive approach, covering every phase of the property lifecycle, from initial planning and development to recapitalization and disposition. Highgate specializes in curating a diverse array of lifestyle hotel brands, legacy... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Flexible and long hours sometimes required
- Medium work exerting up to 50 pounds of force occasionally and/or 20 pounds frequently
- Ability to stand during entire shift
- Must be able to maneuver throughout the dining area while carrying full trays of food and beverages
- Must effectively communicate verbally and written with all levels of employees and guests
- Must be attentive, friendly, courteous and service oriented
- Must listen to, understand and clarify concerns raised by employees and guests
- Maintain regular attendance as required by scheduling
- Maintain high standards of personal appearance and grooming including wearing proper uniform and nametag
- Comply with Highgate hotel standards and regulations
- Maximize efforts towards productivity and assist in problem-solving
- Must be effective in handling problems proactively
- Perform other duties as requested by management
- Maintain a friendly and warm demeanor at all times
Job Qualifications
- High school diploma or equivalent preferred
- Experience in a hotel or related field preferred
- Effective communication skills both verbal and written
- Strong customer service orientation
- Ability to work well with diverse teams and guests
- Knowledge of hospitality industry standards
- Ability to handle guest concerns attentively and courteously
Job Duties
- Be familiar with the organization of the restaurants, lounges, and room service and know the function of each job position
- Have a thorough knowledge of menus and current specials in applicable outlets
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner
- Pre-bus all tables removing soiled dishes after each course
- Be familiar with the operation of the P.O.S system
- Perform cashiering functions by closing checks and preparing end of shift paperwork
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist
- Ensure that tables and side stands are kept stocked, tidy and clean
- Keep all beverages at least 3/4 full (coffee, tea, soda, water, and lemonade)
- Breakdown trays of soiled dishes and linen in the dishroom according to established standards
- Consistently upsell food, beverage and promotional items to guests
- Receive and deliver food and beverage orders and collect payment
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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