Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.50 - $17.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training opportunities
Employee wellness programs
Job Description
The Setai is a renowned luxury hotel known for its elegant ambiance and impeccable service, located in some of the most sought-after destinations worldwide. Celebrated for combining Asian-style serenity with Art Deco sophistication, The Setai offers a unique blend of lavish accommodations, world-class dining, and personalized guest experiences. This prestigious hotel is recognized for its commitment to excellence, which is reflected in its attainment of Forbes Travel Guide Five-Star ratings and its status as a premier destination for discerning travelers seeking luxury and refinement. The Setai prides itself on cultivating a culture of elegance, discretion, and attentiveness, which permeates every... Show More
Job Requirements
- minimum 3-5 years of fine dining experience in a luxury hotel or high-end restaurant environment
- fluency in English
- ability to multitask and remain calm under pressure
- flexible availability including evenings weekends and holidays
- must be able to stand and walk for extended periods
- able to lift up to 25 lbs
Job Qualifications
- minimum 3-5 years of fine dining experience in a luxury hotel or high-end restaurant environment
- prior experience in a Forbes Travel Guide or Michelin-recognized property strongly preferred
- strong knowledge of wine spirits and upscale dining service techniques
- excellent communication skills fluency in English required additional languages a plus
- exceptional attention to detail professionalism and poise
- ability to multitask and remain calm under pressure in a fast-paced environment
- flexible availability including evenings weekends and holidays
- must be able to stand and walk for extended periods and lift up to 25 lbs
Job Duties
- provide warm genuine and anticipatory service to all guests exceeding expectations at every touchpoint
- maintain a refined and professional demeanor at all times embodying The Setai's culture of elegance and discretion
- greet guests promptly escort them to their tables when required and ensure proper seating napkin placement and menu presentation
- deliver detailed menu presentations including ingredients preparation methods allergens and dietary accommodations
- anticipate guest needs and preferences offering personalized recommendations and seamless service throughout the dining experience
- handle guest requests concerns and complaints with professionalism empathy and urgency escalating when necessary
- demonstrate expert knowledge of food wine spirits cocktails and non-alcoholic offerings
- confidently guide guests through wine selections pairings and premium beverage offerings
- properly execute fine-dining service sequences including coursing wine service tableside preparations and clearing techniques
- accurately input orders into the POS system ensuring proper timing and communication with the kitchen and bar teams
- adhere strictly to Forbes Travel Guide standards brand SOPs and departmental service guidelines
- maintain impeccable table settings cleanliness and presentation throughout service
- follow all service etiquette protocols including proper tray handling plate presentation and silent service techniques
- participate in Forbes training departmental meetings and ongoing service development
- perform opening and closing side work as assigned
- ensure assigned stations are fully stocked clean and properly set prior to service
- maintain compliance with food safety sanitation and alcohol service regulations
- support team members as needed to ensure smooth and consistent service flow
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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