Job Overview
Compensation
Type:
Hourly
Rate:
Range $2.13 - $7.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Training and development programs
Employee Meals
Job Description
Buffalo Wild Wings is a leading casual dining restaurant and sports bar franchise known for its vibrant atmosphere, offering a wide variety of wings, sauces, and beverages. Established with a commitment to creating an entertaining environment, Buffalo Wild Wings attracts guests who enjoy watching live sports while indulging in high-quality food and drinks. The restaurant chain emphasizes excellent customer service delivered with enthusiasm and friendliness, ensuring every guest feels welcome and valued.
At Buffalo Wild Wings, team members play a vital role in delivering an exceptional dining experience by engaging with customers and presenting menu options in an informative and... Show More
At Buffalo Wild Wings, team members play a vital role in delivering an exceptional dining experience by engaging with customers and presenting menu options in an informative and... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in food and beverage service preferred
- legal age to serve alcohol
- ability to stand for extended periods
- good physical stamina
- excellent customer service skills
- basic math skills for handling payments
- ability to work evenings, weekends, and holidays
- availability to work flexible hours
Job Qualifications
- Excellent interpersonal and communication skills
- ability to engage guests in a friendly and professional manner
- strong knowledge of food and beverage menus
- experience using Point of Sale systems
- ability to work effectively in a fast-paced environment
- attention to detail and ability to maintain cleanliness
- ability to handle guest concerns professionally
- knowledge of safe food handling practices
- ability to work as part of a team
- flexibility to perform various duties and shifts
Job Duties
- Provide warm welcome to guests upon arrival and engage guests through conversation
- effectively present food and beverage options in an informative, friendly, and enthusiastic manner
- read table to provide a unique, personalized experience to guests through personal connections and genuine interactions
- practice safe food and bag handling and cleanliness at all times
- inform guests of specials and/or promotions, answer questions pertaining to the food and beverage menus, and be prepared to make suggestions when asked
- enter orders into Point of Sale system for transmittal to kitchen staff in proper sequence and appropriate charges
- check guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
- serve food and/or beverages to appropriate guests to ensure an exceptional dining experience
- check with guests to ensure they are enjoying their meals and take corrective action to ensure guest satisfaction
- address guest concerns and inform managers as needed
- correctly enter all orders and requests into Point of Sale system for accurate inventory and communication with Heart of House
- apply expert knowledge of specs to make recommendations for all menu items
- follow steps of service and other company standards
- remove dishes and glasses from tables or counters and take them to the kitchen for cleaning
- collect and accurately process guest payments by handling money, making necessary changes, and processing credit card transactions
- bus tables and ensure marketing materials and menus are positioned appropriately
- perform shift change and/or opening or closing duties
- other duties as assigned by supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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