Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid training
Shift Differentials
Job Description
Desert Diamond Casino is a renowned gaming and entertainment establishment located in Waddell, Arizona, specifically within the scenic area of White Tanks at San Lucy. As part of the Tohono O'odham Gaming Enterprise, the casino embodies a vibrant customer-centric culture grounded in respectful, professional guest service and community engagement. With a focus on providing an upscale, enjoyable guest experience, the casino offers a wide range of gaming, dining, and entertainment options that attract visitors locally and from afar. Desert Diamond Casino prides itself on operating with high standards, upholding Tribal, City, State, and Federal regulations, and fostering a collaborative environment... Show More
Job Requirements
- High school degree or GED preferred
- Recent experience in the restaurant field as a server or bartender at an upscale dining establishment with alcohol and wine service
- Must be 18 years of age or older
- No felony, theft or stealing convictions
- Must be able to successfully pass a pre-employment drug/alcohol screen
- Must be able to pass background investigation
- Must obtain and maintain a gaming license
- Knowledge of dining and food maintenance operations and guest service
- Knowledge of Title 4 (Arizona liquor law) regarding alcohol service and assertive enforcement
- Knowledge of cash handling
- Knowledge of restaurant menu or food items offered, bar items, liquors, and pricing
- Knowledge of up selling, check average, suggestive selling, wine and alcohol
- Ability to obtain a Food Handlers card
- Ability to obtain TIPS certification
- Ability to pass departmental testing for position
- Ability to communicate, read, and write in basic English
- Ability to demonstrate outstanding guest service at all times
- Ability to service customers in a professional appearance and manner
- Ability to follow instructions and work in a stressful and busy environment
- Ability to handle the pressures of multiple tasks while providing excellent guest service
- Skill in providing excellent customer service
- Skill in utilizing computer equipment and POS systems
Job Qualifications
- High school degree or GED preferred
- Recent experience in the restaurant field as a server or bartender at an upscale dining establishment with alcohol and wine service
- Knowledge of dining and food maintenance operations and guest service
- Knowledge of Title 4 (Arizona liquor law) regarding alcohol service and assertive in the enforcement of said alcohol law
- Knowledge of cash handling
- Knowledge of restaurant menu or food items offered, bar items, liquors, and pricing
- Knowledge of up selling, check average, suggestive selling, wine and alcohol
- Ability to obtain a Food Handlers card
- Ability to obtain TIPS certification
- Ability to successfully pass departmental testing for position
- Ability to communicate, read, and write clearly in basic English
- Ability to demonstrate outstanding guest service at all times
- Ability to service customers in a professional appearance and manner
- Ability to follow instructions and work in a stressful and busy environment
- Ability to handle the pressures of multiple tasks while providing excellent guest service
- Skill in providing excellent customer service
- Skill in utilizing computer equipment and POS systems
Job Duties
- Presents menus, answers questions, and makes suggestions regarding food and service to patrons
- Possesses a strong knowledge of food, spirits, wine, champagne and cocktails
- Provides a positive and efficient dining experience for guests
- Provides tray service
- large and small trays
- Provides excellent guest service
- Relays orders to the cook and serves courses from the kitchen and service bar areas
- Tends to guests, responds to any additional requests, and is knowledgeable of the service sequence and coursing is properly followed
- Performs food running for the venues
- Keeps floors and work area clean
- Takes orders and may be required to prepare non-alcoholic and alcoholic beverages for guests
- Serves alcohol and non-alcoholic beverages to casino guests and ensures that legal drinking age is followed and complies with all Title 4 (Arizona liquor law) and Desert Diamond Casino Alcohol controls
- Computes bills and accepts payments served to guests, must have basic math skills, when necessary
- Effectively operates and enters orders into the Point of Sale (POS) system with little to no mistakes
- Knowledge of the laws and regulations governing Food & Beverage
- Ensures that all Tribal, City, State and Federal Health/Food Safety codes are upheld
- Responsible for maintaining a clean, organized and sanitized work area all while following all TOGE, tribal, City, State and Federal health/food safety regulations and codes
- Responsible for the cleanliness and sanitation of the entire work area
- Performs any and all other duties as assigned including, but not limited to the following: seating guests, bussing and setting table, and keeping the floor clear of debris
- Adheres to all Title 4 (Arizona liquor law) and TOGE internal controls
- Polishes silverware, glassware, and prepares for use
- Completes side work assigned by Venue Manager
- Maintains good communication with team members and guests and maintains a positive and professional work environment
- Maintains proper attendance in accordance with casino policy
- Assists in the daily operation of the restaurant in an efficient, cost effective and labor effective manner
- Assists in the training of new team members
- Recognizes that each team member is a representative of the casino and is responsible for demonstrating courtesy, respect and sensitivity to the needs of every person (guests and team members)
- Contributes to a team effort and accomplishes related results as required
- Serves guests in a responsive, caring, prompt, and courteous manner
- Must have high energy and motivated personality
- Operates the POS cash register
- Monitors guests to ensure that they are not intoxicated and proper procedures are followed if intoxication is observed
- Knows information regarding all Food and Beverage outlets/Casino Promotions and have ability to inform guests when asked
- Works closely with other departments to ensure seamless delivery of service for our guests
- Demonstrates Desert Diamond Casino "On Brand" attitude towards team members & guest at all times
- Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards
- Travel between Desert Diamond Casino properties may be needed
- Due to changes and modification in the job from time to time, we require team members to be flexible and assume other responsibilities assigned by management as management sees the necessity
- some assignments may not be listed in this description at this time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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