Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Paid holidays
Job Description
Desert Diamond Casino - DDC located in Waddell, AZ (White Tanks at San Lucy) is a prominent gaming and entertainment establishment serving guests in a vibrant and dynamic casino environment. Part of the Tohono O'odham Gaming Enterprise (TOGE), this location is committed to providing high-quality food and beverage services alongside its gaming offerings. Known for its welcoming atmosphere and dedication to excellent guest experiences, Desert Diamond Casino is a key player in Arizona's hospitality and gaming sectors, drawing visitors with its upscale amenities and professional services.
The Server I role at Desert Diamond Casino is a full-time position wi... Show More
The Server I role at Desert Diamond Casino is a full-time position wi... Show More
Job Requirements
- High school degree or GED preferred
- recent experience in an upscale dining restaurant as a server or bartender with alcohol and wine service
- must be 18 years of age or older
- no felony, theft or stealing convictions
- able to pass pre-employment drug and alcohol screen
- able to pass background investigation
- must obtain and maintain a gaming license
- knowledge of dining and food maintenance operations and guest service
- knowledge of Title 4 Arizona liquor law regarding alcohol service and enforcement
- knowledge of cash handling
- knowledge of restaurant menu, bar items, liquors, and pricing
- knowledge of upselling, check average, suggestive selling including wine and alcohol
- ability to obtain a Food Handlers card
- ability to obtain TIPS certification
- ability to pass departmental testing
- ability to communicate, read, and write clearly in basic English
- ability to provide outstanding guest service
- ability to present professional appearance and manner
- ability to follow instructions
- ability to work under pressure in busy environments
- ability to handle multiple tasks while maintaining excellent guest service
- skill in customer service
- skill in using computer equipment and POS systems
- physical ability to stand for extended periods, walk frequently, occasionally sit, stoop, kneel, crouch, or crawl
- able to lift or move up to 50 pounds
- availability to work evenings, graveyards, holidays, and weekends
- flexible to assume other duties as assigned by management.
Job Qualifications
- High school degree or GED preferred
- recent experience in an upscale dining restaurant as a server or bartender with alcohol and wine service
- knowledge of dining and food maintenance operations and guest service
- extensive knowledge of Title 4 Arizona liquor law regarding alcohol service and enforcement
- knowledge of cash handling
- understanding of restaurant menu, bar items, liquors, and pricing
- skills in upselling, check average, and suggestive selling including wine and alcohol
- ability to obtain a Food Handlers card
- ability to obtain TIPS certification
- ability to pass departmental testing for the position
- strong communication skills in reading, writing, and speaking basic English
- ability to provide outstanding guest service consistently
- professional appearance and manner
- ability to follow instructions and work effectively in a fast-paced, stressful environment
- skilled in multitasking and excellent customer service
- proficiency in using computer equipment and POS systems.
Job Duties
- Presents menus, answers questions, and makes suggestions regarding food and service to patrons
- possesses a strong knowledge of food, spirits, wine, champagne and cocktails
- provides a positive and efficient dining experience for guests
- provides tray service
- large and small trays
- provides excellent guest service
- relays orders to the cook and serves courses from the kitchen and service bar areas
- tends to guests, responds to any additional requests, and is knowledgeable of the service sequence and coursing properly followed
- performs food running for the venues and keeps floors and work area clean
- takes orders and may prepare non-alcoholic and alcoholic beverages for guests
- serves alcohol and non-alcoholic beverages ensuring legal drinking age compliance and adherence to Title 4 Arizona liquor law and Desert Diamond Casino controls
- computes bills and accepts payments with basic math skills
- effectively operates and enters orders into the Point of Sale (POS) system with accuracy
- maintains clean, organized, and sanitized work area following all health and food safety regulations
- performs additional duties such as seating guests, bussing and setting tables
- polishes silverware and glassware
- completes side work assigned by Venue Manager
- maintains good communication with team members and guests
- assists in daily restaurant operation and training new team members
- monitors guests for intoxication and follows proper procedures
- works closely with other departments to ensure seamless service
- displays and reinforces Desert Diamond Casino's spirit of service standards
- demonstrates courteous, respectful, and sensitive behavior towards guests and team members
- adheres to all Title 4 liquor laws and internal controls
- operates POS cash register
- travels between casino properties as needed
- flexible in assuming other responsibilities assigned by management.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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