Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Training and Development
Employee assistance program
Job Description
Desert Diamond Casino in Glendale, Arizona, is a premier gaming and hospitality establishment known for providing an exceptional entertainment experience to its guests. As a facility that combines casino gaming with exquisite dining options, Desert Diamond Casino strives to maintain high standards of customer service and guest satisfaction. The casino operates with a commitment to upholding all regulatory requirements and ensuring a safe, enjoyable environment for both patrons and staff. This focus on excellence extends to its food and beverage department, where attention to detail and a positive guest experience are paramount. The venue is part of the Tohono O'odham... Show More
Job Requirements
- High school degree or GED preferred
- recent experience as a server or bartender in an upscale dining establishment with alcohol and wine service
- must be 18 years of age or older
- no felony, theft or stealing convictions
- must successfully pass pre-employment drug and alcohol screening
- must pass background investigation
- must obtain and maintain a gaming license
- knowledge of dining and food maintenance operations
- knowledge of Title 4 (Arizona liquor law)
- knowledge of cash handling
- knowledge of restaurant menu, bar items, liquors and pricing
- knowledge of up selling and suggestive selling
- ability to obtain a Food Handlers card
- ability to obtain TIPS certification
- ability to successfully pass departmental testing
- ability to communicate, read and write in basic English
- ability to provide outstanding guest service
- ability to work under stressful and busy environment
- ability to handle multiple tasks while maintaining excellent service
- skill in providing customer service
- skill in operating POS systems
- must have physical stamina to stand extended periods and occasionally lift up to 50 pounds
- willingness to work evenings, graveyards, holidays, weekends, and irregular shifts
Job Qualifications
- High school degree or GED preferred
- recent experience as a server or bartender in an upscale dining establishment with alcohol and wine service
- knowledge of dining and food maintenance operations
- knowledge of Title 4 (Arizona liquor law) and assertiveness in enforcement
- knowledge of cash handling
- knowledge of restaurant menu, bar items, liquors and pricing
- knowledge of up selling and suggestive selling techniques
- ability to obtain a Food Handlers card
- ability to obtain TIPS certification
- ability to pass departmental testing
- ability to communicate, read and write basic English
- ability to provide outstanding guest service
- ability to work professionally under pressure
- skill in customer service
- skill in using POS systems
Job Duties
- Presents menus, answers questions, and makes suggestions regarding food and service to patrons
- possesses a strong knowledge of food, spirits, wine, champagne and cocktails
- provides a positive and efficient dining experience for guests
- provides tray service
- large and small trays
- provides excellent guest service
- relays orders to the cook and serves courses from the kitchen and service bar areas
- tends to guests, responds to any additional requests, and is knowledgeable of the service sequence and coursing is properly followed
- performs food running for the venues
- keeps floors and work area clean
- takes orders and may be required to prepare non-alcoholic and alcoholic beverages for guests
- serves alcohol and non-alcoholic beverages to casino guests and ensures legal drinking age compliance according to Arizona liquor law and casino controls
- computes bills and accepts payments, must have basic math skills
- operates and enters orders into the POS system with minimal errors
- ensures compliance with all tribal, city, state and federal health and food safety codes
- maintains a clean, organized, and sanitized work area
- performs seating, bussing and table setting, and keeps the floor clear of debris
- adheres to Title 4 (Arizona liquor law) and TOGE internal controls
- polishes silverware and glassware
- completes side work assigned by the Venue Manager
- maintains communication with team members and guests and fosters a professional work environment
- maintains proper attendance
- assists in efficient, cost and labor effective daily restaurant operations
- assists in training new team members
- demonstrates courtesy, respect, and sensitivity to guests and team members
- contributes to team efforts
- serves guests promptly and courteously
- operates the POS cash register
- monitors guests for intoxication and follows procedures when necessary
- stays informed about all Food and Beverage outlets and casino promotions
- ensures seamless service delivery with other departments
- displays Desert Diamond Casino's Spirit of Service Standards
- travels between casino properties as needed
- flexibly assumes other assigned duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: